Articles from December 2016

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Philanthropy: the gift that keeps on giving

  • Eric Ryan
  • December 22, 2016 | Estimated reading time: 2 minutes to read
  • The holiday season is upon us, a time of year marked by the spirit of giving and thankfulness as we celebrate with family, friends, colleagues…
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Five magical facts about the NORAD Tracks Santa Program

  • Laura Bassett
  • December 21, 2016 | Estimated reading time: 4 minutes to read
  • Illustrating the true magic of Christmas, this will be the 61st consecutive year that eager and anxious little boys and girls call the NORAD hotline…
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The Zang Forget Me Not Service Is Here for the Holidays

  • Christina Knittel
  • December 19, 2016 | Estimated reading time: 3 minutes to read
  • We are doing it again! We are bringing back the Zang Forget Me Not service for the holidays-- this time for a message from the North Pole.…
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The IoT Chronicles Part 3: Security Regulation

  • Jean Turgeon
  • December 19, 2016 | Estimated reading time: 6 minutes to read
  • There’s no denying the transformative power of the IoT (whether or not you’ve read this IoT Chronicles blog series.) Practically every object imaginable today has…
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Data Protection Part 2: What About Unauthorized Data Access?

  • Greg Deffenbaugh
  • December 16, 2016 | Estimated reading time: 7 minutes to read
  • In part 1, we explored the physical loss of data, meaning the data is no longer available for access (intelligently) by anyone. There’s another, perhaps…
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Advance Your Career—Put the “You” in IAUG

  • IAUG Guest Bloggers
  • December 14, 2016 | Estimated reading time: 2 minutes to read
  • Paula Brown Hackett is a member of IAUG and a Senior IT Manager, Enterprise Networks for McMaster University. Whether it’s at Avaya ENGAGE, a local…
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How More Working Women Can Advance to the C Suite

  • Morag Lucey
  • December 13, 2016 | Estimated reading time: 4 minutes to read
  • If you’ve been keeping up with my blog, then you know one thing about me: I advocate for females boldly being the awesome workplace contributors…
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Data Protection Part 1: What Does it Mean to Lose Data?

  • Greg Deffenbaugh
  • December 12, 2016 | Estimated reading time: 5 minutes to read
  • I recently attended the Storage Networking Industry Association (SNIA) Storage Developer Conference (SDC). It was very much a going-home event. I hadn’t thought about locks…
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Avaya Demos Wireless Location Based Services at Avaya ENGAGESM Dubai

  • Greg Deffenbaugh
  • December 9, 2016 | Estimated reading time: 5 minutes to read
  • Wireless Location Based Services (WLBS) are usually discussed in the areas of customer or guest engagement. However, there are also valuable use cases in the…
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5 Key Steps to Modernizing the Federal Government

  • Jerry Dotson
  • December 9, 2016 | Estimated reading time: 2 minutes to read
  • Modernizing the communications systems of government agencies creates significant challenges—and opportunities—for the new Administration. Key to improving services for the estimated 324 million Americans, the…
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How Do You Create a Tech-Driven Guest Experience?

  • Robert K. Mitton
  • December 8, 2016 | Estimated reading time: 5 minutes to read
  • Hospitality, one of the world’s most prevalent and influential industries, is using tech-driven guest experiences to boost success. In addition to the usual business trips…
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Leveraging Big Data to Fine Tune Customer Experiences

  • Laura Bassett
  • December 6, 2016 | Estimated reading time: 6 minutes to read
  • Whether you realize it or not, big data is at the heart of practically everything we do today. Billboard companies, for example, are now leveraging…
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Quiz: Do You Know How to Choose the Right Support Services Provider?

  • Sandra Thomson
  • December 5, 2016 | Estimated reading time: 4 minutes to read
  • All too often, we find that IT executives who are facing budget cuts buy unauthorized support services for their Avaya solutions. Doing so puts IT…
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Serving Customer Buying Patterns Means Our Partners are “Living on the Edge”

  • Fadi Moubarak
  • December 1, 2016 | Estimated reading time: 3 minutes to read
  • Today’s business environment is a competitive and dynamic landscape that necessitates innovation in communications and collaboration. Technology solutions are more than mere infrastructure investments, they…
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Make or Break: The Customer Experience Imperative for Midsize Businesses

  • Karen Hardy
  • December 1, 2016 | Estimated reading time: 5 minutes to read
  • According to the Wall Street Journal, 2016 Thanksgiving and Black Friday sales have already accounted for more than $3 Billion in “desktop spending”—aka, e-commerce. While…