Articles from December 2016

How to Create Automated Surveys Through Voice or SMS to Measure Customer Satisfaction

How to Create Automated Surveys Through Voice or SMS to Measure Customer Satisfaction

  • Alex Misevski
  • December 29, 2016 | Estimated reading time: 5 minutes to read
  • A recent study found that a satisfied customer tells nine people about the positive experience, while a dissatisfied one tells nearly twice as many people…

The Race Towards Democratizing Artificial Intelligence

  • Alex Misevski
  • December 28, 2016 | Estimated reading time: 6 minutes to read
  • Artificial Intelligence (AI) was born in the summer of 1956 at the Dartmouth Conference, where various scientists from mathematics, psychology, engineering, economics, and political science…
TaCode Tuesdays:  Optimize Chat Support Through Bot Messaging

TaCode Tuesdays:  Optimize Chat Support Through Bot Messaging

  • Jeff Hodson
  • December 28, 2016 | Estimated reading time: 13 minutes to read
  • Welcome back to TaCode Tuesdays! This is the only place you can find snippets of code for use in your very own text/voice apps, along…
An Introduction to jQuery Mobile

An Introduction to jQuery Mobile

  • Jeff Hodson
  • December 22, 2016 | Estimated reading time: 6 minutes to read
  • When the web was first discovered, development was complicated and unstimulating. Building a simple image mouseover application required several lines of code, and it wouldn’t…
Philanthropy: the gift that keeps on giving | Avaya Blog

Philanthropy: the gift that keeps on giving

  • Eric Ryan
  • December 22, 2016 | Estimated reading time: 2 minutes to read
  • The holiday season is upon us, a time of year marked by the spirit of giving and thankfulness as we celebrate with family, friends, colleagues…

App Creation: Durham College Students Are Using Zang Cloud in a Rewarding Way!

  • Alex Misevski
  • December 21, 2016 | Estimated reading time: 3 minutes to read
  • We’ve always touted Zang’s all-in-one platform, Zang Cloud, as a simple but elegant way to add communication tools to applications—even for non-developers. But we hadn’t…
Five magical facts about the NORAD Tracks Santa Program | Avaya Blog

Five magical facts about the NORAD Tracks Santa Program

  • Laura Bassett
  • December 21, 2016 | Estimated reading time: 4 minutes to read
  • Illustrating the true magic of Christmas, this will be the 61st consecutive year that eager and anxious little boys and girls call the NORAD hotline…
TaCode Tuesdays: Create an Automated Outbound Call Dialer Using Zang

TaCode Tuesdays: Create an Automated Outbound Call Dialer Using Zang

  • Jeff Hodson
  • December 20, 2016 | Estimated reading time: 9 minutes to read
  • Welcome back to TaCode Tuesdays! This is the only place you can find snippets of code for use in your very own text/voice apps, along…
The Zang Forget Me Not Service Is Here for the Holidays

The Zang Forget Me Not Service Is Here for the Holidays

  • Christina Knittel
  • December 19, 2016 | Estimated reading time: 3 minutes to read
  • We are doing it again! We are bringing back the Zang Forget Me Not service for the holidays-- this time for a message from the North Pole.…
The IoT Chronicles: Security Regulation (part 3) | Avaya Blog

The IoT Chronicles Part 3: Security Regulation

  • Jean Turgeon
  • December 19, 2016 | Estimated reading time: 6 minutes to read
  • There’s no denying the transformative power of the IoT (whether or not you’ve read this IoT Chronicles blog series.) Practically every object imaginable today has…
Learn how data breaches can be prevented with Avaya’s network segmentation and security solutions.

Data Protection Part 2: What About Unauthorized Data Access?

  • Greg Deffenbaugh
  • December 16, 2016 | Estimated reading time: 7 minutes to read
  • In part 1, we explored the physical loss of data, meaning the data is no longer available for access (intelligently) by anyone. There’s another, perhaps…
The CMO’s New Role: 360 Degree Customer Engagement

The CMO’s New Role: 360 Degree Customer Engagement

  • Mohammad Nezarati
  • December 15, 2016 | Estimated reading time: 3 minutes to read
  • Once, chief marketing officers (CMOs) were primarily tasked with brand management, market research and advertising. Today they’re being asked to do a whole lot more—from…
IAUG (the International Avaya Users Group) offers plenty of opportunities for professional growth.

Advance Your Career—Put the “You” in IAUG

  • IAUG Guest Bloggers
  • December 14, 2016 | Estimated reading time: 2 minutes to read
  • Paula Brown Hackett is a member of IAUG and a Senior IT Manager, Enterprise Networks for McMaster University. Whether it’s at Avaya ENGAGE, a local…
Learn how more working women can advance to the c-suite.

How More Working Women Can Advance to the C Suite

  • Morag Lucey
  • December 13, 2016 | Estimated reading time: 4 minutes to read
  • If you’ve been keeping up with my blog, then you know one thing about me: I advocate for females boldly being the awesome workplace contributors…
Learn what it means to lose data and how to protect yourself from data loss.

Data Protection Part 1: What Does it Mean to Lose Data?

  • Greg Deffenbaugh
  • December 12, 2016 | Estimated reading time: 5 minutes to read
  • I recently attended the Storage Networking Industry Association (SNIA) Storage Developer Conference (SDC). It was very much a going-home event. I hadn’t thought about locks…
Avaya Demos Wireless Location Based Services at Avaya ENGAGE Dubai

Avaya Demos Wireless Location Based Services at Avaya ENGAGESM Dubai

  • Greg Deffenbaugh
  • December 9, 2016 | Estimated reading time: 5 minutes to read
  • Wireless Location Based Services (WLBS) are usually discussed in the areas of customer or guest engagement. However, there are also valuable use cases in the…