Articles from October 2016

CMOs and CIOs: Stop Battling and Start Collaborating on Marketing Technology Solutions

CMOs and CIOs: Stop Battling and Start Collaborating on Marketing Technology Solutions

  • Morag Lucey
  • October 31, 2016 | Estimated reading time: 5 minutes to read
  • In a 2011 webinar, Gartner Research Vice President Laura McLellan boldly said that by 2017, the CMO would spend more on IT than the CIO.…
Avaya Video – Writing Advanced Avaya Breeze Snap-ins - Part Five

Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer—Part Five

  • Andrew Prokop
  • October 31, 2016 | Estimated reading time: 1 minute to read
  • All things good and bad must come to an end and so it is with both sadness and relief that I am closing out my…
Avaya Oceana: Riding the Next Wave in Customer Experience

Avaya Oceana: Riding the Next Wave in Customer Experience

  • Laura Bassett
  • October 27, 2016 | Estimated reading time: 3 minutes to read
  • Earlier this month, the CFI Group, which issues the annual American Customer Satisfaction Index, issued the Contact Center Satisfaction Index (CCSI). Here are some of…
How Wi-Fi Location-Based Services Can Step Up Your Public Safety Game

How Wi-Fi Location-Based Services Can Step Up Your Public Safety Game

  • Greg Deffenbaugh
  • October 27, 2016 | Estimated reading time: 6 minutes to read
  • My first job out of college was working on Sonar Systems for the U.S. Navy. Modern sonar systems passively listen in the ocean to identify…
As Consumer Technology Remakes the Workplace, a Strategy for Managing Security Breaches

As Consumer Tech Remakes the Workplace, a Thoughtful Security Strategy Is the Best Defense

  • Adrian Brookes
  • October 26, 2016 | Estimated reading time: 5 minutes to read
  • I think we’d all agree the business landscape has changed dramatically over the past two decades. Think back to the last time you wrote a…
Avaya IP Office Leads the Way: How Doubling Down in One Product Area Can Drive Best Practices

IP Office Leads the Way: How Doubling Down in One Product Area Can Drive Best Practices

  • Dave Gudmundson
  • October 21, 2016 | Estimated reading time: 4 minutes to read
  • Just over a month ago, we released the latest version of Avaya IP Office, one of the most popular SMB/MM UC systems on the market…
Heads in the Cloud: Digital Natives and Unified Communications

Heads in the Cloud: Digital Natives and Unified Communications

  • Eric Ryan
  • October 21, 2016 | Estimated reading time: 3 minutes to read
  • Millennial—a four-syllable word that may as well be a four-letter one. Millennials are polarizing, and everyone seems to have an opinion about Gen Y, especially…
Avaya and IAUG: Coming Together for a Better User Group Experience

Avaya and IAUG: Coming Together for a Better User Group Experience

  • IAUG Guest Bloggers
  • October 20, 2016 | Estimated reading time: 2 minutes to read
  • Marilyn Shuck serves as a Director on the IAUG Board, president of the Puget Sound Avaya Users Group, and as a UC Engineer at the…
Avaya Video – Writing Advanced Avaya Breeze Snap-ins - Part Four

Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer—Part Four

  • Andrew Prokop
  • October 20, 2016 | Estimated reading time: 1 minute to read
  • Welcome to the fourth in my series of videos addressing some of the more advanced Avaya Breeze™ techniques. In Part One I showed you how…
An Exploration of End-to-End Network Segmentation Part III: Automatic Elasticity

An Exploration of End-to-End Network Segmentation Part III: Automatic Elasticity

  • Jean Turgeon
  • October 19, 2016 | Estimated reading time: 4 minutes to read
  • Imagine for a moment: you’re connected to a network via a piece of string. You perform your work, you wind down for the day and…
One-Click Collaboration: The Promise Fulfilled

One-Click Collaboration: The Promise Fulfilled

  • Laura Bassett
  • October 17, 2016 | Estimated reading time: 3 minutes to read
  • A colleague was telling me about shopping for clothing with his two kids at a retailer styled after an old general store. Memorabilia from the…
An Exploration of End-to-End Network Segmentation—Part II: Native Stealth

An Exploration of End-to-End Network Segmentation—Part II: Native Stealth

  • Jean Turgeon
  • October 12, 2016 | Estimated reading time: 4 minutes to read
  • As I’ve said before, no one provider can completely eliminate network security risks. There is, however, a proven way to reduce risk and network exposure:…
The New UC Experience Designed For You

The New UC Experience Designed For You

  • Laura Bassett
  • October 11, 2016 | Estimated reading time: 2 minutes to read
  • There’s no shortage of industry research that indicates massive continued growth for the unified communications (UC) market. Last year, for example, Gartner projected the global…
Finally … A Contact Center for the Digital Era

Finally… A Contact Center for the Digital Era

  • Gary E. Barnett
  • October 11, 2016 | Estimated reading time: 4 minutes to read
  • Imagine interacting with a company—any company—via your preferred method whenever you want, whether making a phone call, using online chat, sending an SMS, or messaging…
How Businesses Can Improve Product Quality & Raise Net Promoter Scores

How Businesses Can Improve Product Quality & Raise Net Promoter Scores

  • Jerry Glembocki
  • October 10, 2016 | Estimated reading time: 5 minutes to read
  • There may be no greater indicator of a company’s value in the eyes of its customers than its Net Promoter Score (NPS)—a measure of the…
3 Predictions about The Future of Customer Experience

3 Predictions about The Future of Customer Experience

  • Laura Bassett
  • October 10, 2016 | Estimated reading time: 4 minutes to read
  • Sometimes I know what the fictional Rip Van Winkle must have felt like when he woke up from his 20-year slumber. It seems like only…