Avaya assists emergency services with eCall deployment

Avaya assists emergency services with eCall deployment

Avaya has a long history in public safety and heritage in this area having worked with local governments and public safety agencies since the 1990s—including helping to implement 112, the common emergency number telephone number. Therefore, we are delighted to publicly announce our support of the eCall initiative alongside British-APCO.

Like most people, you’re probably blissfully unaware of the eCall initiative, so let me take a step back and explain.

Universal Service 26

eCall is something that’s been a long time coming: around 20 years in fact.

The Universal Service Directive 26 that was passed into EU Law back in the 1990s encompassed not only the single number for contacting the emergency services—you might be familiar with this as 112—but also a mechanism to alert citizens in the event of an emergency taking place. This was further expanded with the introduction of eCall (Emergency Call) whereby in the event of an accident (collision, sudden stop, sudden change in direction, sudden acceleration), telemetry data will be sent to the emergency services giving the accurate location of the incident, and any relevant information regarding the vehicle or its occupants.

What this means is that by expanding the current emergency service offering to encompass true multi-channel support, eCall will allow the car to make the emergency call on behalf of the driver and pass along the relevant information in the event of an accident. ‘eCall will, for the first time, give the emergency services an accurate GPS location of an incident,’ explained Vice President of British-APCO Andy Rooke. ‘It will tell the rescuers prior to arrival the exact vehicle type, fuel type and year of manufacture, all essential for an effective rescue plan.’

Since the Directive passed into law, the Government hasn’t really pushed the UK Public Safety agencies to provide this service. However recently, the Secretary of State has rightly acknowledged the need to implement this directive within the timing set by the EU and informed all parties involved of this requirement. Consequently, all emergency service contact centres must be ready for service by the end of October 2017 and all new cars registered after 1st April 2018 must have eCall modules fitted.

Avaya’s role

Avaya has developed an eCall solution for emergency services contact centres that is orderable now. We’ve also built up a great deal of expertise on the topic. So, I’m delighted to announce that Avaya will be hosting the first ever conference to explore the implications of eCall, organized by British-APCO (Association of Public Communications Officials).

eCall workshop

On September 13, at our Guildford offices we will host around 70 representatives from police forces, ambulance services, fire brigades, road safety and recovery associations, car manufacturers, and of course central and local government as they come to discuss and learn about the impact of eCall on the UK emergency services and on their organizations. We will also be demonstrating how our eCall solution can be added to your existing command and control environment, demonstrating a working, tested and available solution. We’re both ready and willing to support the emergency services in the deployment of this new service.

Long term impact

Once implemented, eCall solutions truly will save lives. No longer will a person in need be unable to receive the help they require. As BAPCO’s Andy Rooke clarified, ‘eCall will help lessen the number of single vehicle collisions where causalities lie hidden for days or hours.’ Avaya is proud to be a pioneer in the area of eCall and contribute towards the success of this very important, life-saving initiative.

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