Articles from September 2016

AI in 2017: the next step for enterprises

Artificial Intelligence in 2017: the Next Step for Enterprises?

  • Ronald Rubens
  • September 30, 2016 | Estimated reading time: 2 minutes to read
  • Next week is IP Expo, one of the UK’s main business technology events. One of the key themes of the show is Artificial Intelligence, something…
How to Realize Huge Cost Savings for Enterprise Telecom

How to Realize Huge Cost Savings for Enterprise Telecom

  • Michael Blake
  • September 29, 2016 | Estimated reading time: 3 minutes to read
  • This case study shares the steps taken by Avaya to reduce a sizeable telecom bill by 50%. The methods are trending tactics used by a…
What does a Smart City look like? We’re defining it with a new partner

What does a Smart City look like? We’re defining it with a new partner

  • Jean Turgeon
  • September 29, 2016 | Estimated reading time: 4 minutes to read
  • The city of the future is a Smart City, emboldened by technology that folds in government, industry, and consumers. For this to happen, it needs…
E911’s Fatal Flaw is Lack of Location Data—How Avaya Breeze Can Solve

E911’s Fatal Flaw is Lack of Location Data—How Avaya Breeze Can Solve

  • Markus Bornheim
  • September 28, 2016 | Estimated reading time: 6 minutes to read
  • The night of her husband's death, Alison Vroome did everything she knew to be right. She grabbed her phone, called 911 and told the operator…
The Value of Enterprise Mobility—Spread the Love

The Value of Enterprise Mobility—Spread the Love

  • Laura Bassett
  • September 26, 2016 | Estimated reading time: 3 minutes to read
  • In a recent blog, I mentioned my sister-in-law's frustration at not being able to use her smart phone for work purposes and how many businesses…
Preparing for the October 2017 eCall Directive in the UK

Preparing for the eCall Directive in the UK

  • Adrian Brookes
  • September 23, 2016 | Estimated reading time: 3 minutes to read
  • We have all seen many TV shows where the emergency services have pinpoint accuracy for your location, yet why it is that when you have…
User-Defined Engagement is in Avaya’s DNA

User-Defined Engagement is in Avaya’s DNA

  • Gary E. Barnett
  • September 22, 2016 | Estimated reading time: 3 minutes to read
  • User-defined engagement is our new mantra at Avaya. We dream it, innovate for it, develop it, live it. It is in our DNA. With more…
Customer Loyalty is Dead – Avaya CMO Morag Lucey Blog

Customer Loyalty is Dead

  • Morag Lucey
  • September 21, 2016 | Estimated reading time: 5 minutes to read
  • It’s a bold statement, I know, but I’ve been struggling with the idea that true loyalty can’t really exist in today’s digital world. Hang in…
Avaya Video – Writing Advanced Avaya Breeze Snap-ins - Part Three

Advanced Techniques for Writing Avaya Breeze Snap-Ins Using Engagement Designer—Part Three

  • Andrew Prokop
  • September 20, 2016 | Estimated reading time: 1 minute to read
  • Welcome to the third in my series of videos addressing some of the more advanced Avaya Breeze™ techniques. Here, I add multimodal communications (SMS text…
Exploring the Lagging Face of Public Safety (Part 2)

When Is Enough Actually Enough? Exploring the Lagging Face of Public Safety (Part 2)

  • Mark J. Fletcher, ENP
  • September 19, 2016 | Estimated reading time: 5 minutes to read
  • In Part 1 of this series, Avaya Vice President and Chief Technologist for software-defined architecture Jean Turgeon opened up a much-needed conversation about the current…
Avaya and IAUG: Better Together at 2017’s Avaya ENGAGE Event

Avaya and IAUG: Better Together at 2017’s Avaya ENGAGE Event

  • IAUG Guest Bloggers
  • September 15, 2016 | Estimated reading time: 2 minutes to read
  • Victor Bohnert is the Executive Director of the International Avaya Users Group. He has nearly 20 years of experience in building and managing customer communities…
Everything You Need to Create a Seamless Migration Path to the Cloud

Everything You Need to Create a Seamless Migration Path to the Cloud

  • Lee Ho
  • September 14, 2016 | Estimated reading time: 4 minutes to read
  • At this point, it goes without saying that cloud services have gone mainstream. They’re not an option or alternative—rather, they have become a key solution…
A Hard Look at the Lagging Face of Public Safety (Part 1)

When is Enough Actually Enough? A Hard Look at the Lagging Face of Public Safety (Part 1)

  • Jean Turgeon
  • September 13, 2016 | Estimated reading time: 5 minutes to read
  • When we talk about the state of public safety today, we unfortunately have to recognize the devastating tragedies that have forever affected our communities, schools…
Avaya assists emergency services with eCall deployment

Avaya assists emergency services with eCall deployment

  • Steve Rafferty
  • September 9, 2016 | Estimated reading time: 3 minutes to read
  • Avaya has a long history in public safety and heritage in this area having worked with local governments and public safety agencies since the 1990s—including…
Securing the Everywhere Perimeter

Securing the Everywhere Perimeter

  • Marc Randall
  • September 8, 2016 | Estimated reading time: 3 minutes to read
  • [kaltura-widget uiconfid="36065901" entryid="1_fsyh59ra" width="100%" height="56.25%" responsive="true" hoveringControls="false" /] The world is on the verge of an unprecedented expansion in networked connectivity, driven by the combined…
Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer — Breeze Connectors

Advanced Techniques for Writing Avaya Breeze Snap-ins Using Engagement Designer — Part Two

  • Andrew Prokop
  • September 7, 2016 | Estimated reading time: 1 minute to read
  • Welcome to the second in my series of videos addressing some of the more advanced Avaya Breeze™ techniques. In part one, I showed you how…