Video - An Introduction to Avaya Breeze – Call Intercept

Writing Avaya Breeze Snap-Ins Using Engagement Designer – Part Four

In my first three Avaya Breeze™ videos, I built a simple, yet functional Snap-in. I showed you how to use the Breeze tools for Snap-in creation, execution, and testing.

In this video, I turn my attention away from making calls to intercepting and manipulating incoming calls. While my Make Call Snap-in was instructive, the bread and butter of most contact centers is inbound, toll-free numbers. This is where Breeze shines.

The video series:

Part 1: Avaya Breeze Basics

Part 2: Avaya Breeze Workflow Properties

Part 3: Avaya Breeze Prompts and Gateways

Part 4: Avaya Breeze Call Intercept

Andrew Prokop is the Director of Vertical Industries at Arrow Systems Integration. Andrew is an active blogger and his widely-read blog, SIP Adventures, discusses every imaginable topic in the world of unified communications. Follow Andrew on Twitter at @ajprokop, and read his blog, SIP Adventures.

 

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