Articles from August 2016

Product Design and the Customer Experience

Product Design and the Customer Experience

  • Nick Zdravkovski
  • August 31, 2016 | Estimated reading time: 5 minutes to read
  • The competition to gain and hold onto customers has blown the roof off traditional software development. Developers are scrambling to keep up with innovative new…
Part 3 - New Age, New Requirements, More Innovation: Three Ways to Keep Up

New Age, New Requirements, More Innovation: Three Ways to Keep Up (Part 3)

  • Jean Turgeon
  • August 31, 2016 | Estimated reading time: 4 minutes to read
  • The 2016 Rio Olympics may be over, but the excitement is still palpable. As I watched the performances from some of today’s most gifted athletes,…
TaCode Tuesdays: Let's Create a Simple Voicemail App!

TaCode Tuesdays: Let's Create a Simple Voicemail App!

  • Scott Lillig
  • August 30, 2016 | Estimated reading time: 4 minutes to read
  • Welcome back to TaCode Tuesdays! This is the only place you can find snippets of code for use in your very own text/voice apps, along…
Maximizing value from your support services investment

Maximizing value from your support services investment

  • Mike Runda
  • August 30, 2016 | Estimated reading time: 4 minutes to read
  • Commitment to 5 core practices will lead to peace of mind and growth. In the world of support services we are always striving to reach…
Communication-Enablement with Zang for Smart Business Applications

The Key to Communication Enablement for Smart Business Applications

  • Mohammad Nezarati
  • August 29, 2016 | Estimated reading time: 2 minutes to read
  • It’s undeniable: the cloud has revolutionized the enterprise with a more cost-effective and flexible solution that’s proven to drive more positive business outcomes. In fact,…
Zang Earns TMC Award for 2016 Communications Solutions Product of the Year

Zang Earns TMC Award for 2016 Communications Solutions Product of the Year

  • Alex Misevski
  • August 26, 2016 | Estimated reading time: 2 minutes to read
  • What’s so important about communications solutions anyway? Easy: Solutions that improve communications allow people to have better experiences with companies. These people then become loyal…
Sabio uses Avaya Scopia Video Conferencing to Communicate Major Investment

Sabio uses Avaya Scopia Video Conferencing to Communicate Major Investment

  • Steve Rafferty
  • August 26, 2016 | Estimated reading time: 3 minutes to read
  • 2016 is shaping up to be quite a year for the tech sector in the UK, with the UK digital economy growing 32% faster than…
How Workforce Optimization Tools Positively Impact Your Business, Clients, and Bottom Line

How Workforce Optimization Tools Positively Impact Your Business, Clients, and Bottom Line

  • Jeff Kerslake
  • August 24, 2016 | Estimated reading time: 3 minutes to read
  • Founded in 1962, Common has been delivering best-in-class accounts receivable management programs throughout Canada for decades. With an unwavering commitment to excellence, Common’s leadership team…
Six Questions to Help Non-Profit IT Managers Pick the Right Partner

Six Questions to Help Non-Profit IT Managers Pick the Right Partner

  • Sandra Thomson
  • August 24, 2016 | Estimated reading time: 3 minutes to read
  • Every organization knows the importance of stretching each dollar. That’s especially true of a non-profit trying to keep operating costs at a minimum. They must…
TaCode Tuesdays: Call Forwarding App Made Easy

TaCode Tuesdays: Call Forwarding App Made Easy

  • Scott Lillig
  • August 23, 2016 | Estimated reading time: 4 minutes to read
  • Welcome back to TaCode Tuesdays! This is the only place you can find snippets of code for use in your very own text/voice apps, along…
Summer at Avaya through the Eyes of Interns

Summer at Avaya through the Eyes of Interns

  • Andy Steen
  • August 23, 2016 | Estimated reading time: 5 minutes to read
  • Summer in the U.S. is winding down. In stores, aisles of beach accessories are quickly being replaced with school supplies and pumpkin-scented candles. We say…
Video - An Introduction to Avaya Breeze – Events and Remote Invocation

Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part Six

  • Andrew Prokop
  • August 23, 2016 | Estimated reading time: 1 minute to read
  • Welcome to “An Introduction to Avaya Breeze Events,” the final installment in my introductory series of videos exploring Avaya Breeze™ from a development point of…
SDN-Part 2 - New Age, New Requirements, More Innovation: Three Ways to Keep Up

New Age, New Requirements, More Innovation: Three Ways to Keep Up (Part 2)

  • Jean Turgeon
  • August 22, 2016 | Estimated reading time: 5 minutes to read
  • If you’ve read Part 1 of this series, you hopefully now have a solid understanding of how businesses must keep up with today’s pace of…
Avaya’s Global Management Development Program (GMDP): Building a Global Community from the Inside Out

Avaya’s Global Management Development Program (GMDP): Building a Global Community from the Inside Out

  • Eric Ryan
  • August 19, 2016 | Estimated reading time: 2 minutes to read
  • I recently became a freshly minted member of Avaya’s Global Management Development Program (GMDP), and I’ve got to tell you … I couldn’t be more…
Software Providers: Be Customer Centric or Suffer the Consequences

Software Providers: Be Customer Centric or Suffer the Consequences

  • Jackie Mullen
  • August 18, 2016 | Estimated reading time: 4 minutes to read
  • Customers have the power—the power that used to belong to software businesses back when the perpetual (license plus maintenance) revenue model reigned supreme. While the…
Avaya Connected Blog - The Importance of Community

The Importance of Community

  • Jen Lau
  • August 17, 2016 | Estimated reading time: 3 minutes to read
  • All my life I’ve heard the phrase “it takes a village” from the mouths of parents working hard to raise well-balanced kiddos. The meaning of…