A totally new way to approach customers—and a million reasons to do so

A totally new way to approach customers—and a million reasons to do so

Last month, Laurent Philonenko wrote about some of the exciting work being done with the Avaya Breeze™ Platform, noting that many of our 2016 DevConnect Excellence Award winners were making the creation of Avaya Snap-ins a center point of their strategies.

There is perhaps no better proof point for this than the efforts of Engelbart Software GmbH, our 2016 DevConnect Partner of the Year.

DevConnect business development manager Bill Petty recently sat down with Dirk Engelbart, founder and owner of Engelbart Software, as part of our new DevConnect 8-and-Out podcast series, and talked about their experiences with Avaya Breeze. Avaya Breeze represents “a totally new way to approach customers,” according to Dirk.

In the interview, Dirk speaks directly to the opportunities his company is able to pursue through Avaya Breeze, with “millions of use cases” solvable at his fingertips through Avaya Breeze. His examples, including a manufacturing-related solution to enable warehouse workers to reach suppliers by mapping part numbers via SAP integration, clearly demonstrate the power of this platform.

But most impressive is his story of delivering a deal-winning proof-of-concept implementation in less than two days. This isn’t just a mockup, or some fancy slideware that shows what could be done, but rather a demonstrable, tangible example of how it is actually implemented.

We’ve been hearing this speed-to-market feedback from Avaya customers and partners alike, as we’ve been running bootcamps and training programs on Avaya Breeze and related tools like Avaya Engagement Designer. Avaya Breeze simply makes it easy and quick to create solutions that, using more traditional CTI methods, would have taken weeks to months to complete.

So grab a cup of coffee/soda/tea, and have a listen to what Dirk has to say about Avaya Breeze and why Engelbart has shifted all of their development focus towards leveraging Avaya Breeze.

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