Articles from July 2016

OwnerListens and Zang: Improving the Customer Experience With Text Messaging

OwnerListens and Zang: Improving the Customer Experience With Text Messaging

  • Alex Misevski
  • July 28, 2016 | Estimated reading time: 3 minutes to read
  • People respond faster to a text message than they do to voicemail or email. It’s a trend that has emerged in our spectacularly digital age…
Avaya Breeze

Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part One

  • Andrew Prokop
  • July 27, 2016 | Estimated reading time: 1 minute to read
  • If a picture tells a thousand words, a video must be the equivalent of a novel. With that in mind, I’ve decided to forgo the…
Equal Access Technology

Why 50 Million People Can’t Call 911

  • Mark J. Fletcher, ENP
  • July 27, 2016 | Estimated reading time: 5 minutes to read
  • Undoubtedly, the most common method used to contact emergency services is simply calling 911. While that will work just fine for most of us, for…
STEM

STEM: It Does a Brain Good!

  • Kellie Walenciak
  • July 27, 2016 | Estimated reading time: 4 minutes to read
  • Growing up, I was the kid who aced every English paper. I was “fluent” in grammar and punctuation, and I could recite all my prepositions…
Out of the House and into the Stadium

Out of the House and into the Stadium: The De-Couching Dilemma

  • David Chavez
  • July 27, 2016 | Estimated reading time: 4 minutes to read
  • I recently attended the Sports and Entertainment Alliance in Technology Conference in Las Vegas. As a panelist, I was honored to participate in a group…
TaCode Tuesdays: 8 Simple Ways You Can Use SMS And Voice (Series 4 of 4)

TaCode Tuesdays: 8 Simple Ways You Can Use SMS And Voice (Series 4 of 4)

  • Jeff Hodson
  • July 26, 2016 | Estimated reading time: 7 minutes to read
  • Welcome back to TaCode Tuesdays! This is the only place you can find snippets of code for use in your very own text/voice apps, along…
Olympic Network

Avaya Delivers on Olympic-Sized Network

  • Jean Turgeon
  • July 26, 2016 | Estimated reading time: 4 minutes to read
  • Michael Phelps. Usain Bolt. Simone Biles. We’re just a week away from watching these decorated athletes take the world stage at the Rio Olympic Games.…
SD-WAN

SD-N and SD-WAN Come Together to Offer Agile Cloud Services

  • Jean Turgeon
  • July 25, 2016 | Estimated reading time: 4 minutes to read
  • Distributed organizations face both internal and external challenges as they look to evolve their wide-area networks. How do they seamlessly extend their network virtualization all…
What’s Next? Artificial Intelligence

What’s Next? Artificial Intelligence (AI) for Customer Experience

  • Laurent Philonenko
  • July 22, 2016 | Estimated reading time: 4 minutes to read
  • Last month Google hosted its annual Google I/O conference and their new CEO Sundar Pichai delighted an audience of tech enthusiasts when he said, “We…
Federal contact center

Leveraging Contact Center Technology to Help America’s Soldiers While Improving Performance and Saving Money

  • Susan Keys
  • July 22, 2016 | Estimated reading time: 2 minutes to read
  • To help government agencies improve the constituent experience while saving millions of dollars each year, our Avaya Government Solutions team is constantly conducting enterprise business…
Video Conferencing

Americans: Fight Political Gridlock—of the Vehicular Kind—with Free Video Conferencing from Avaya

  • Christina Knittel
  • July 20, 2016 | Estimated reading time: 1 minute to read
  • With the Republican National Convention this week and Democratic National Convention next week, Republicans and Democrats have found a common thread: unintentionally disrupting the working…
Hacking Challenge

How to Fail a Hacking Challenge

  • Maan Al-Shakarchi
  • July 20, 2016 | Estimated reading time: 2 minutes to read
  • 32 million Twitter passwords stolen, 117 million LinkedIn accounts compromised, and even Marc Zuckerberg’s Pinterest account hacked—there seems to be no let-up in IT security…
Carp Diem

Carpe Diem

  • Morag Lucey
  • July 20, 2016 | Estimated reading time: 4 minutes to read
  • When people learn I enjoy mountain climbing, one of the first things they usually point to is the physical readiness it takes to scale in…
‘All About the API’ Keynote by Zang: The New API Economy and the Developer Role

‘All About the API’ Keynote by Zang: The New API Economy and the Developer Role

  • Lee Ho
  • July 19, 2016 | Estimated reading time: 4 minutes to read
  • The API market is booming, and Davide Petramala, EVP of Business Development and Sales at Zang, will tell us why—and why your company needs to…
TaCode Tuesdays: 8 Simple Ways You Can Use SMS And Voice (Series 3 of 4)

TaCode Tuesdays: 8 Simple Ways You Can Use SMS And Voice (Series 3 of 4)

  • Jeff Hodson
  • July 19, 2016 | Estimated reading time: 6 minutes to read
  • Welcome back to TaCode Tuesdays! This is the only place you can find snippets of code for use in your very own text/voice apps, along…
Leveraging Data to Understand Today’s Fans for a Better Stadium Experience Tomorrow

Leveraging Data to Understand Today’s Fans for a Better Stadium Experience Tomorrow

  • David Chavez
  • July 15, 2016 | Estimated reading time: 4 minutes to read
  • Our interactions are increasingly digital. The world is becoming more mobile, more social, and in a word, smarter. With buzz phrases like actionable analytics, internet…