Articles from July 2016

Avaya Breeze
Developers

Writing Avaya Breeze Snap-Ins Using Engagement Designer — Part One

  • Andrew Prokop
  • July 27, 2016 | Estimated reading time: 1 minute to read
    • If a picture tells a thousand words, a video must be the equivalent of a novel. With that in mind, I’ve decided to forgo the…
Equal Access Technology
Solutions

Why 50 Million People Can’t Call 911

  • Mark J. Fletcher, ENP
  • July 27, 2016 | Estimated reading time: 5 minutes to read
    • Undoubtedly, the most common method used to contact emergency services is simply calling 911. While that will work just fine for most of us, for…
STEM
Unified Communications

STEM: It Does a Brain Good!

  • Kellie Walenciak
  • July 27, 2016 | Estimated reading time: 4 minutes to read
    • Growing up, I was the kid who aced every English paper. I was “fluent” in grammar and punctuation, and I could recite all my prepositions…
Out of the House and into the Stadium
Executive Thought Leadership

Out of the House and into the Stadium: The De-Couching Dilemma

  • David Chavez
  • July 27, 2016 | Estimated reading time: 4 minutes to read
    • I recently attended the Sports and Entertainment Alliance in Technology Conference in Las Vegas. As a panelist, I was honored to participate in a group…
Olympic Network
Networking

Avaya Delivers on Olympic-Sized Network

  • Jean Turgeon
  • July 26, 2016 | Estimated reading time: 4 minutes to read
    • Michael Phelps. Usain Bolt. Simone Biles. We’re just a week away from watching these decorated athletes take the world stage at the Rio Olympic Games.…
SD-WAN
Networking

SD-N and SD-WAN Come Together to Offer Agile Cloud Services

  • Jean Turgeon
  • July 25, 2016 | Estimated reading time: 4 minutes to read
    • Distributed organizations face both internal and external challenges as they look to evolve their wide-area networks. How do they seamlessly extend their network virtualization all…
What’s Next? Artificial Intelligence
CX and Contact Center

What’s Next? Artificial Intelligence (AI) for Customer Experience

  • Laurent Philonenko
  • July 22, 2016 | Estimated reading time: 4 minutes to read
    • Last month Google hosted its annual Google I/O conference and their new CEO Sundar Pichai delighted an audience of tech enthusiasts when he said, “We…
Federal contact center
CX and Contact Center

Leveraging Contact Center Technology to Help America’s Soldiers While Improving Performance and Saving Money

  • Susan Keys
  • July 22, 2016 | Estimated reading time: 2 minutes to read
    • To help government agencies improve the constituent experience while saving millions of dollars each year, our Avaya Government Solutions team is constantly conducting enterprise business…
Video Conferencing
Unified Communications

Americans: Fight Political Gridlock—of the Vehicular Kind—with Free Video Conferencing from Avaya

  • Christina Knittel
  • July 20, 2016 | Estimated reading time: 1 minute to read
    • With the Republican National Convention this week and Democratic National Convention next week, Republicans and Democrats have found a common thread: unintentionally disrupting the working…
Hacking Challenge
Networking

How to Fail a Hacking Challenge

  • Maan Al-Shakarchi
  • July 20, 2016 | Estimated reading time: 2 minutes to read
    • 32 million Twitter passwords stolen, 117 million LinkedIn accounts compromised, and even Marc Zuckerberg’s Pinterest account hacked—there seems to be no let-up in IT security…
Carp Diem
Executive Thought Leadership

Carpe Diem

  • Morag Lucey
  • July 20, 2016 | Estimated reading time: 4 minutes to read
    • When people learn I enjoy mountain climbing, one of the first things they usually point to is the physical readiness it takes to scale in…
Leveraging Data to Understand Today’s Fans for a Better Stadium Experience Tomorrow
Executive Thought Leadership

Leveraging Data to Understand Today’s Fans for a Better Stadium Experience Tomorrow

  • David Chavez
  • July 15, 2016 | Estimated reading time: 4 minutes to read
    • Our interactions are increasingly digital. The world is becoming more mobile, more social, and in a word, smarter. With buzz phrases like actionable analytics, internet…
How to Transform the Customer Experience with Chatbots
CX and Contact Center

How to Transform the Customer Experience with Chatbots

  • Savio Tovar Dias
  • July 14, 2016 | Estimated reading time: 3 minutes to read
    • 2016 is shaping up to be the year of the Chatbot. From Jarvis, Mark Zuckerberg’s Iron Man-inspired assistant, to Microsoft’s rather unfortunate Tay experience, chatbots have…
A totally new way to approach customers—and a million reasons to do so
Developers

A totally new way to approach customers—and a million reasons to do so

  • Jon Alperin
  • July 12, 2016 | Estimated reading time: 2 minutes to read
    • Last month, Laurent Philonenko wrote about some of the exciting work being done with the Avaya Breeze™ Platform, noting that many of our 2016 DevConnect…
Your Own Personal Assistant? It All Adds Up!
Executive Thought Leadership

Your Own Personal Assistant? It All Adds Up!

  • Savio Tovar Dias
  • July 11, 2016 | Estimated reading time: 4 minutes to read
    • If you’re a highly paid CEO of a large multinational, then you probably already have a personal assistant taking care of your life, so you…