Articles from June 2016

Avaya Software-Defined Networking 1.0 — Doing it differently

Avaya Software-Defined Networking 1.0 — Doing it Differently

  • Sunil Menon
  • June 28, 2016 | Estimated reading time: 6 minutes to read
  • Let’s start with a few figures that explicitly demonstrate the unparalleled scale and diversity of devices to the Internet of Things: Number of connected devices…
TaCode Tuesdays: Free Zang Code to Kickstart your SMS or Voice App

TaCode Tuesdays: Free Zang Code to Kickstart your SMS or Voice App

  • Jeff Hodson
  • June 28, 2016 | Estimated reading time: 5 minutes to read
  • Hello world! Welcome to the first ever post of ‘TaCode Tuesdays.' This will be a weekly blog where, you guessed it... every Tuesday, I’ll walk…
Digital transformation: A mindset and a journey, not just technology

Digital transformation: A mindset and a journey, not just technology

  • Laura Bassett
  • June 27, 2016 | Estimated reading time: 2 minutes to read
  • My sister-in-law recently took on a new role managing a team of 16 contact center agents. The other day, she said she doesn’t understand why…
Zang Reduces the ‘Evils’ of App Development for Systems Partner Mutare

Zang Reduces the ‘Evils’ of App Development for Systems Partner Mutare

  • Alex Misevski
  • June 24, 2016 | Estimated reading time: 4 minutes to read
  • Just ask Mutare Inc.’s Rich Quattrocchi, Vice President of Business Development, how the Zang all-in-one cloud communication platform has helped his company speed time to…
Use Zang to Keep Pace With Communication Needs

Use Zang to Keep Pace With Communication Needs

  • Mohammad Nezarati
  • June 23, 2016 | Estimated reading time: 4 minutes to read
  • Originally, the title of this blog referred to communication “trends,” but what we’re seeing here at Zang would be better described as needs than trends.…
At IAUG, the Experience was Everything

At IAUG, the Experience was Everything

  • IAUG Guest Bloggers
  • June 23, 2016 | Estimated reading time: 3 minutes to read
  • Avaya invited Brenda Emerson, President of IAUG, to share her thoughts about this year’s conference: Brenda Emerson is president of the International Avaya User Group…
Social Selling: How To Use Social Media For Lead Generation

Social Selling: How To Use Social Media For Lead Generation

  • Lee Ho
  • June 23, 2016 | Estimated reading time: 3 minutes to read
  • Attracting and retaining customers today is all about giving them more choices for when and how to interact with you. With more engagement channels today…
The Business Pit Stop: Positioning for Progress

The Business Pit Stop: Positioning for Progress

  • Areff Mohammed
  • June 22, 2016 | Estimated reading time: 3 minutes to read
  • Is there any opportunity for government and private organisations to use a slow economic climate as a time to reevaluate their IT infrastructure? Organisations can…
Creating User-Defined Experiences—Why Avaya Oceana™ is a Big Deal

Creating User-Defined Experiences—Why Avaya Oceana™ is a Big Deal

  • Laura Bassett
  • June 21, 2016 | Estimated reading time: 4 minutes to read
  • Don’t Miss the Webinar! Learn all about the Avaya Oceana™ Solution. Attend “Digitally Transforming the Customer Experience. Moving from What You Have to What Your…
Zang GM Presents the Latest Avaya Innovative Communications at 2016 Tech Forum in Ireland

Zang GM Presents the Latest Avaya Innovative Communications at 2016 Tech Forum in Ireland

  • Sindi Markette
  • June 20, 2016 | Estimated reading time: 3 minutes to read
  • The Zang platform is all about communication-enabling a process to get a desired outcome. So explained Zang, Inc. General Manager Mohammad Nezarati in May at…
Avaya Breeze Proven to be a Breeze for Developers at IAUG 2016

Avaya Breeze™ Proven to be a Breeze for Developers at IAUG 2016

  • Bernard Gutnick
  • June 17, 2016 | Estimated reading time: 2 minutes to read
  • It may have been raining last week in Orlando, FL but that didn't stop developers from creating hot applications powered by the Avaya Breeze™ Platform…
Evolution of Disaggregated Switching: Bringing Whitebox to the Masses

Evolution of Disaggregated Switching: Bringing Whitebox to the Masses

  • Randy Cross
  • June 15, 2016 | Estimated reading time: 4 minutes to read
  • For years, hyper-scale technology companies like Google have flexed their IT muscles and considerable buying power to create highly specialized operating environments with equally optimized…
Service while you wait – eGain innovates to turn hold to gold

Service while you wait – eGain innovates to turn hold to gold

  • Jon Alperin
  • June 14, 2016 | Estimated reading time: 3 minutes to read
  • My first exposure to self-service IVR application development was back in the early 1990s. Over the years, I’ve participated in the evolution from simple menu-based…
The Zang Forget Me Not Service is Back for Father’s Day!

The Zang Forget Me Not Service is Back for Father’s Day!

  • Christina Knittel
  • June 14, 2016 | Estimated reading time: 1 minute to read
  • Father’s Day is on Sunday, and if you’re like me, your dad is many time zones away. So you’ll need to send him something or…
How Chatbots Are Improving Customer Engagement

How Chatbots Are Improving Customer Engagement

  • Lee Ho
  • June 13, 2016 | Estimated reading time: 3 minutes to read
  • “Chatbots” (short for “chat robots”), computer programs designed to simulate human conversation, have the potential to revolutionize the way companies communicate with their customers. Ever…
Brand-loyal to a fault: Brainwashing or persistently positive customer experience?

Brand-loyal to a fault: Brainwashing or persistently positive customer experience?

  • Laura Bassett
  • June 13, 2016 | Estimated reading time: 3 minutes to read
  • I was on a call the other day when my husband, a once avid runner looking to get started again, texted me a picture from…