Articles from June 2016

Avaya Software-Defined Networking 1.0 — Doing it differently

Avaya Software-Defined Networking 1.0 — Doing it Differently

  • Sunil Menon
  • June 28, 2016 | Estimated reading time: 6 minutes to read
  • Let’s start with a few figures that explicitly demonstrate the unparalleled scale and diversity of devices to the Internet of Things: Number of connected devices…
Digital transformation: A mindset and a journey, not just technology

Digital transformation: A mindset and a journey, not just technology

  • Laura Bassett
  • June 27, 2016 | Estimated reading time: 2 minutes to read
  • My sister-in-law recently took on a new role managing a team of 16 contact center agents. The other day, she said she doesn’t understand why…
At IAUG, the Experience was Everything

At IAUG, the Experience was Everything

  • IAUG Guest Bloggers
  • June 23, 2016 | Estimated reading time: 3 minutes to read
  • Avaya invited Brenda Emerson, President of IAUG, to share her thoughts about this year’s conference: Brenda Emerson is president of the International Avaya User Group…
Social Selling: How To Use Social Media For Lead Generation

Social Selling: How To Use Social Media For Lead Generation

  • Lee Ho
  • June 23, 2016 | Estimated reading time: 3 minutes to read
  • Attracting and retaining customers today is all about giving them more choices for when and how to interact with you. With more engagement channels today…
The Business Pit Stop: Positioning for Progress

The Business Pit Stop: Positioning for Progress

  • Areff Mohammed
  • June 22, 2016 | Estimated reading time: 3 minutes to read
  • Is there any opportunity for government and private organisations to use a slow economic climate as a time to reevaluate their IT infrastructure? Organisations can…
Creating User-Defined Experiences—Why Avaya Oceana™ is a Big Deal

Creating User-Defined Experiences—Why Avaya Oceana™ is a Big Deal

  • Laura Bassett
  • June 21, 2016 | Estimated reading time: 4 minutes to read
  • Don’t Miss the Webinar! Learn all about the Avaya Oceana™ Solution. Attend “Digitally Transforming the Customer Experience. Moving from What You Have to What Your…
Avaya Breeze Proven to be a Breeze for Developers at IAUG 2016

Avaya Breeze™ Proven to be a Breeze for Developers at IAUG 2016

  • Bernard Gutnick
  • June 17, 2016 | Estimated reading time: 2 minutes to read
  • It may have been raining last week in Orlando, FL but that didn't stop developers from creating hot applications powered by the Avaya Breeze™ Platform…
Evolution of Disaggregated Switching: Bringing Whitebox to the Masses

Evolution of Disaggregated Switching: Bringing Whitebox to the Masses

  • Randy Cross
  • June 15, 2016 | Estimated reading time: 4 minutes to read
  • For years, hyper-scale technology companies like Google have flexed their IT muscles and considerable buying power to create highly specialized operating environments with equally optimized…
Service while you wait – eGain innovates to turn hold to gold

Service while you wait – eGain innovates to turn hold to gold

  • Jon Alperin
  • June 14, 2016 | Estimated reading time: 3 minutes to read
  • My first exposure to self-service IVR application development was back in the early 1990s. Over the years, I’ve participated in the evolution from simple menu-based…
The Zang Forget Me Not Service is Back for Father’s Day!

The Zang Forget Me Not Service is Back for Father’s Day!

  • Christina Knittel
  • June 14, 2016 | Estimated reading time: 1 minute to read
  • Father’s Day is on Sunday, and if you’re like me, your dad is many time zones away. So you’ll need to send him something or…
Brand-loyal to a fault: Brainwashing or persistently positive customer experience?

Brand-loyal to a fault: Brainwashing or persistently positive customer experience?

  • Laura Bassett
  • June 13, 2016 | Estimated reading time: 3 minutes to read
  • I was on a call the other day when my husband, a once avid runner looking to get started again, texted me a picture from…
2016 DevConnect Award Winners Choose to Innovate on Avaya

2016 DevConnect Award Winners Choose to Innovate on Avaya

  • Laurent Philonenko
  • June 7, 2016 | Estimated reading time: 4 minutes to read
  • Platform innovation allows companies to disrupt the status quo for their business, their industry. Amazon, Zappos, Google, Uber are just a few of the success…
Experience is Everything

Experience is Everything

  • Gary E. Barnett
  • June 6, 2016 | Estimated reading time: 3 minutes to read
  • Today is an exciting day for Avaya. We are showing the world once again how Avaya is leading the communications experience in the digital world:…
Omni-channel, Schmomni-channel

Omni-channel, Schmomni-channel

  • Laura Bassett
  • June 3, 2016 | Estimated reading time: 4 minutes to read
  • The buzzword in Customer Service and Contact Centers over the past few years has been omni-channel. Omni-channel supposedly stands for a singular, high-quality personalized experience…
Avaya Tops in Gartner’s Magic Quadrant for Contact Center Infrastructure

Avaya Named a Leader in Gartner’s Magic Quadrant for Contact Center Infrastructure

  • Gordon Blackie
  • June 2, 2016 | Estimated reading time: 1 minute to read
  • Avaya is honored to be recognized as a leader in Gartner's Magic Quadrant for Contact Center Infrastructure worldwide. Avaya has been the only vendor having…
How to Explain Cloud Projects to a CFO

How to Explain Cloud Projects to a CFO

  • Michael Blake
  • June 1, 2016 | Estimated reading time: 5 minutes to read
  • As tensions continue to increase in cloud-related discussions at the executive level, so has the importance of effective communication. Much of the debate on cloud…