Articles from April 2016

How to Prevent Media Gateway Split Registrations

  • John Waber
  • April 18, 2016 | Estimated reading time: 6 minutes to read
  • Back when Avaya Aura Communication Manager 5.2 was released, I recall reading about this new capability called Split Registration Prevention Feature (SRPF). Although I studied…

Yanmar America Jump Starts VOIP System with IP Office

  • Luke Stangel
  • April 18, 2016 | Estimated reading time: 3 minutes to read
  • Yanmar America didn't have a choice when it came to upgrading its aging VOIP systems. Its legacy solution was, quite simply, at the end of…

You Asked, We Responded: Avaya Launches Competitive Replacement Program for Aspect and Genesys Customers

  • Laura Bassett
  • April 6, 2016 | Estimated reading time: 2 minutes to read
  • Customer engagement is a competitive battleground. After all, customer expectations are always high, and technology always evolving. The Internet makes finding and switching to a…

NG911: The Industry’s Most Misunderstood Buzzword

  • Mark J. Fletcher, ENP
  • April 4, 2016 | Estimated reading time: 3 minutes to read
  • What exactly is next-generation 911? When people talk about it, they use the phrase like a noun, yet it’s not a person and it’s not…