The Top 3 Things to Expect at Enterprise Connect 2016 in Orlando

Customers want more from you today than they did yesterday – they want information anytime, anywhere and on any device.  Even better, they want you to know what they want before they do. In just a few days, we’re heading to Enterprise Connect in Orlando to learn and share information about the latest innovations that will help businesses successfully complete the digital transformation necessary to engage customers on the level they want. We’re expecting some great panel discussions and keynotes. And we will be back with the return of the Avaya Innovation Lounge – and a big announcement.

As I wrote last year, customer expectations for service are high. These expectations have created a new battleground to win customer loyalty in the digital world, where the customer is always first and the customer is always right. Being able to make the digital transformation work, where customers are engaged on their terms, requires being able to respond to consumers and create differentiation in the process by moving at the speed of customers. Here are the three big things I’m confident will create a lot of buzz at Enterprise Connect:

#1: Panel discussions and sessions on easing the digital transformation

Enterprise Connect is the forum where companies get the tools to transform how they do business, and we’re sending some of our best minds to help companies approach and successfully conduct their own transformations. Expect our in-house experts to participate in critical panel discussions on topics ranging from using WebRTC for customer engagement to how analytics is changing customer service and how to manage the customer journey. Additionally, Avaya’s customers will be sharing their experiences on managing communications in a changing environment.

#2: An exciting new announcement from Avaya

The big news will be unveiled during Gary E. Barnett’s keynote on Wednesday. As the Senior Vice President & General Manager of Engagement Solutions, he’s best equipped to announce our latest offering, which will help simplify and secure organizations’ business communications solutions.

Our latest solution will ultimately provide what businesses need to take the leap to smart customer journey management, customer-centric engagement, and a way to stay competitive in a fickle market. It’s going to help our customers engage their customers and fuel business growth, all while enhancing capabilities without disrupting their businesses.

#3: The popular Avaya Innovations Lounge

Expect some old favorites to reappear at Enterprise Connect. Aside from our booth, where we’ll be demonstrating a selection of our major offerings, the Avaya Innovations Lounge, back by popular demand for the seventh straight year, will be open on Tuesday and Wednesday. We’re the only company to invite its customers backstage to get a preview of new projects and engage in direct conversations with experts. In the Innovations Lounge, you help influence the direction of future Avaya offers. If you have questions about your own digital transformation or how to serve today’s consumer, come chat with one of our experts in the Innovations Lounge Consulting Studio. We’re booking slots now.

If you’ll be in the area but don’t have your expo pass yet, you can get a discount on your registration when you register here, using the code “BASSETT” in the appropriate field. The expo, keynotes, and sessions are free if you register in advance.

We hope to see you there. Tell me, what do you expect to get out of Enterprise Connect?

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