Articles from March 2016

Avaya Article Thumbnail

Understanding Avaya Aura Media Server Survivability Settings

  • John Waber
  • March 29, 2016 | Estimated reading time: 5 minutes to read
  • My recent articles have explored how Port Networks and H.248 Media Gateways invoke the survivable modes of Avaya Aura Communication Manager (CM). In this article,…
Avaya Article Thumbnail

3 Standard Ways to Proactively Manage Peak Performance

  • Pat Patterson
  • March 28, 2016 | Estimated reading time: 3 minutes to read
  • A brief snapshot of the current state of technology in 2016: 3.5 billion people are online and collectively their traffic is measured in zettabytes. 3.4…
Avaya Article Thumbnail

Diligent Benefits Tackles Insurance Industry Customer Experience with Avaya Cloud

  • Luke Stangel
  • March 16, 2016 | Estimated reading time: 2 minutes to read
  • Diligent Benefits represents a new breed of financial services provider, armed with innovative technology to deliver a superior experience to consumers researching and purchasing life…
Avaya Article Thumbnail

The Importance of Keeping Accurate Avaya Support Records

  • Carl Knerr
  • March 15, 2016 | Estimated reading time: 4 minutes to read
  • One of the most common stumbling blocks I encounter when working with customers is around their Avaya records. These records show Avaya Support not only…
Avaya Article Thumbnail

Say Hello to Zang

  • Mohammad Nezarati
  • March 14, 2016 | Estimated reading time: 2 minutes to read
  • For months, the Avaya and Esna teams have been hard at work on a revolutionary solution we believe will shape the future of communications in…
Avaya Article Thumbnail

The Sun Was Shining on Avaya in Orlando – With a Nice Cool "Breeze"!

  • Bernard Gutnick
  • March 14, 2016 | Estimated reading time: 4 minutes to read
  • Most people traveling to Orlando go to Disney World for cool rides or a peek at the future in the latest Star Wars adventure. This…
Avaya Article Thumbnail

Avaya Launches Zang.io

  • Gary E. Barnett
  • March 9, 2016 | Estimated reading time: 1 minute to read
  • Today I would like to share with you news concerning an exciting innovation by Avaya called Zang. This marks an important milestone in the execution…
Avaya Article Thumbnail

Where Next for Business Collaboration?

  • Lee Ho
  • March 8, 2016 | Estimated reading time: 3 minutes to read
  • Slack, Salesforce Chatter, Huddle, Box – the list of enterprise collaboration tools goes on. But what’s behind the proliferation of these tools and what impact…
Avaya Article Thumbnail

Winning on the Customer Service Battleground

  • Luke Stangel
  • March 7, 2016 | Estimated reading time: 5 minutes to read
  • Think back to the last time you had a truly magical customer service experience. For me, it was a recent trip to an airport car…
Avaya Article Thumbnail

HIMSS 2016: Big Show, Big Problems, Big Opportunities

  • Jaime Weaver
  • March 7, 2016 | Estimated reading time: 2 minutes to read
  • The HIMSS 2016 healthcare tradeshow that took place last week in Las Vegas is simply massive. With more than 1,300 exhibitors, 26,000 attendees and huge…
Avaya Article Thumbnail

Avaya Women in Tech Celebrate International Women’s Day

  • Luke Stangel
  • March 6, 2016 | Estimated reading time: 3 minutes to read
  • International Women’s Day falls this year on Tuesday, March 8. According to the United Nations, “International Women’s Day is a time to reflect on progress…
Avaya Article Thumbnail

Prairie Street Brewhouse “Hops” Into a Smarter Building with Avaya

  • Luke Stangel
  • March 2, 2016 | Estimated reading time: 1 minute to read
  • On the National Register of Historic Places, Prairie Street Brewhouse recently underwent a multimillion-dollar renovation to become one of Rockford’s most bustling locations. To bring…
Avaya Article Thumbnail

The Top 3 Things to Expect at Enterprise Connect 2016 in Orlando

  • Laura Bassett
  • March 1, 2016 | Estimated reading time: 3 minutes to read
  • Customers want more from you today than they did yesterday – they want information anytime, anywhere and on any device.  Even better, they want you…
Avaya Article Thumbnail

Transitioning from Cold Calling to Relationship-Building through the Contact Center

  • Iman Ghorayeb
  • March 1, 2016 | Estimated reading time: 3 minutes to read
  • How often does it happen that you are in the office, maybe exchanging a joke with colleagues or trying to get your head around a…
Avaya Article Thumbnail

Interview: What is Knowledge-Centered Support, and Why Is It the Future?

  • Carl Knerr
  • March 1, 2016 | Estimated reading time: 8 minutes to read
  • While Avaya is well known as the #1 contact center vendor for 15 years, what is less known is the best-in-class contact center that Avaya…
Avaya Article Thumbnail

Exploring the New Avaya Stadium Mobile App for the San Jose Earthquakes

  • David Chavez
  • March 1, 2016 | Estimated reading time: 4 minutes to read
  • With only days left, the momentum surrounding the 2016 MLS season kickoff is at an all-time high. This year, with Avaya’s help, fans of the…