Avaya Achieves TSIA Operational Best Practice Certification
On Monday, Avaya was proud to announce that it had achieved the Technology Services Industry Association (TSIA) Rated Outstanding, Assisted Support North America certification for delivering excellence across all significant modes of technical support.
The TSIA’s Operational Best Practices program is a rigorous certification process that inspects the capabilities of an organization across all relevant aspects of their operation on behalf of their customers. Avaya met more than 165 best practices criteria developed by TSIA, received validation by 50 leading technology companies, and passed a rigorous onsite audit conducted by seasoned service executives. This detailed on-site audit ensures that Avaya delivers outstanding customer support at the channel, center, region, and global level.
Winning the award is “a reflection of the hard work and dedication of Avaya’s support organization,” said Mike Runda, Avaya Senior Vice President. “We are pleased that customers can purchase Avaya products with confidence knowing that the highest industry support standards are met and are backed by outstanding quality after-sales with telephone, online case, and email operations support.”
We are proud of the certification, and how it recognizes the quality of service Avaya delivers.
This certification represents the latest in a long line of recognition that Avaya’s services organization has received in the last year:
- Avaya Wins Award for Best Practices in the Delivery of Customer Success & Support, Enterprise Level
- Avaya Honored for Delivering ‘World-Class’ Customer Service with NorthFace ScoreBoard Award
- Avaya Receives “Best Use of an Emerging Channel” Accolade from ICMI Global Contact Center Awards
Current and prospective customers should feel confident that Avaya continues to invest in delivering world-class service that helps them maximize the value of the solution investment.
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