Articles from February 2016

Why Service Providers are Taking the TLA Approach

  • Maan Al-Shakarchi
  • February 29, 2016 | Estimated reading time: 3 minutes to read
  • Every couple of years, there seems to be a new crop of TLAs (three-letter acronyms) that appear in the telecom industry, most of which overpromise…

Avaya Refreshes Channel Partner Program with New Incentives

  • Luke Stangel
  • February 29, 2016 | Estimated reading time: 2 minutes to read
  • This past week, Avaya announced a series of changes to its channel partner program designed to incentivize activities around five quickly-growing market opportunities—midmarket, the contact…

Examining Avaya G430 and G450 Media Gateway Recovery

  • John Waber
  • February 26, 2016 | Estimated reading time: 6 minutes to read
  • The G700 Media Gateway (MG) that Avaya introduced circa 2002 was a radical departure from the IPSI-based Port Networks (PN). While the PN was based…

Kari’s Law Introduced in the Senate, Making ‘911’ Safer for Hotels and Office Buildings

  • Christina Knittel
  • February 24, 2016 | Estimated reading time: 2 minutes to read
  • Last week, Avaya celebrated the 48th anniversary of America’s first 911 call by announcing its support of Kari’s Law (S. 2553), a new Senate bill…

Blue Springs School District Graduates to Smarter Campus with Avaya

  • Luke Stangel
  • February 24, 2016 | Estimated reading time: 2 minutes to read
  • Blue Springs School District School has a big population to serve: 1,000 teachers, 2,000 staff members and 14,700 students across 22 elementary, middle and high…

What the Big Game Taught Us about Customer Engagement

  • David Chavez
  • February 23, 2016 | Estimated reading time: 4 minutes to read
  • As the most-watched sporting event in the U.S. each year, the “Big Game” is the ultimate in fan engagement. In the heart of the Silicon…

8 Questions to Help Decide if You are Getting the Most From Your Cloud

  • Pat Patterson
  • February 22, 2016 | Estimated reading time: 5 minutes to read
  • Concerns around security and accountability remain top of mind (and top-of-budget) for today’s IT managers. Such concerns are the natural progression of a trend that…

What Activates a Survivable Avaya Communication Manager Server?

  • John Waber
  • February 19, 2016 | Estimated reading time: 3 minutes to read
  • I’ve been teaching Avaya Aura Communication Manager (CM) for about 8 years now. When the topic of CM’s survivability strategy comes up, I like to…

Avaya Helps Voss Auto Network Sales and Service Accelerate Into the Fast Lane

  • Luke Stangel
  • February 19, 2016 | Estimated reading time: 1 minute to read
  • In a car dealership, responsiveness means the difference between a service appointment, a large-ticket sale, or a customer taking their business elsewhere. Voss Auto Network…

Avaya Publishes 2015 Corporate Responsibility Report

  • Jill Stoneberg
  • February 18, 2016 | Estimated reading time: 3 minutes to read
  • This week, Avaya announced the release of our fiscal year 2015 Corporate Responsibility Report. The Report builds off of the company’s inaugural report, released last…

Avaya Wins Prestigious NorthFace ScoreBoard Award

  • Pat Patterson
  • February 18, 2016 | Estimated reading time: 1 minute to read
  • Once again, we are excited to report news that Avaya and its employees have been recognized for creation of the industry's best customer engagement experience.…

Avaya Achieves TSIA Operational Best Practice Certification

  • Pat Patterson
  • February 3, 2016 | Estimated reading time: 1 minute to read
  • On Monday, Avaya was proud to announce that it had achieved the Technology Services Industry Association (TSIA) Rated Outstanding, Assisted Support North America certification for…

Avaya Technology Will Do More than ‘Cover the Spread’ at the Biggest Event in US Football

  • Luke Stangel
  • February 2, 2016 | Estimated reading time: 3 minutes to read
  • Avaya and WBL Services will be providing a touchdown experience when it comes to gameday operations for the biggest event in US football. Partnering with…

13 Avaya Channel Partners You Should Know

  • Luke Stangel
  • February 2, 2016 | Estimated reading time: 2 minutes to read
  • As Hollywood enters its awards season, the red carpet is laid out for artists and actors. Beneath the designer clothing and pomp and circumstance is…