Articles from January 2016

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Understanding Avaya Internet Protocol Server Interface Resets

  • John Waber
  • January 28, 2016 | Estimated reading time: 4 minutes to read
  • I cut my teeth on Port Network (PN) outages when I joined Avaya’s Tier-3 backbone support back in 2006. I was assigned to supporting the…
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Why Healthcare Providers Need to Deliver Uber-Like Service

  • Iman Ghorayeb
  • January 19, 2016 | Estimated reading time: 3 minutes to read
  • I have a confession to make: I’ve never used Uber. Personally, I like to order my taxis the old fashioned way – by calling the…
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Customer Retention: The Quiet, Potent Driver of Customer Lifetime Value

  • Laura Bassett
  • January 14, 2016 | Estimated reading time: 3 minutes to read
  • Smart investors love compound interest--the longer they can hold onto an asset, the more valuable their portfolio becomes. The same is true in business: Smart…
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6 Ways to Differentiate and Improve Customer Satisfaction Scores

  • Pat Patterson
  • January 13, 2016 | Estimated reading time: 5 minutes to read
  • What better way to mark a new year for service providers than by implementing best practices--in a world of self-healing IT equipment that will enhance…
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Solving India's 911 Problem: Real Solution, or Knee-Jerk Reaction?

  • Mark J. Fletcher, ENP
  • January 5, 2016 | Estimated reading time: 4 minutes to read
  • This article originally appeared on Avaya's NG911 blog. Emergency services in India have evolved over the years. But instead of consolidating access numbers, the decision…