Articles from October 2015

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A Close Look at Avaya Aura IMS Call Processing

  • Andrew Prokop
  • October 28, 2015 | Estimated reading time: 6 minutes to read
  • It goes without saying that SIP is a protocol. After all, it stands for Session Initiation Protocol. It’s a series of request methods, responses, headers,…
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Why Failure is More Important than Success

  • Luke Stangel
  • October 26, 2015 | Estimated reading time: 4 minutes to read
  • Businesses, leaders and entrepreneurs have long been obsessed with success. Billions of dollars are made from how-to books, speeches and guides--all glorifying a no-fail path.…
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The Tool That Helps You Determine Root Cause Without Leaving Your Desk

  • Carl Knerr
  • October 26, 2015 | Estimated reading time: 3 minutes to read
  • A large global financial services group was having problems with their Avaya UC VoIP solution running on a Cisco data network. As soon as they…
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A Developer's Intro to Avaya Engagement Call Control (ECC)

  • Andrew Prokop
  • October 22, 2015 | Estimated reading time: 7 minutes to read
  • I need to start by telling you that I am a Java programmer. Having experienced quite a few computer languages over the years, I started…
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Buyer Beware! The Hidden Dangers of WiFi-Enabled 911

  • Mark J. Fletcher, ENP
  • October 21, 2015 | Estimated reading time: 3 minutes to read
  • The term 'Caveat Emptor' is a Latin phrase meaning, "let the buyer beware." The term is primarily used in real estate transactions, but it's applicable…
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“Thinking Small” Earns Avaya Network Innovation Award

  • Jaime Weaver
  • October 19, 2015 | Estimated reading time: 2 minutes to read
  • The networking world often comes down to a battle of big boxes. Big boxes, at times, are needed to address legitimate throughput constraints; at other…
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Customers Who Use This Tool Are 73% More Likely to Avoid an Outage

  • Carl Knerr
  • October 19, 2015 | Estimated reading time: 2 minutes to read
  • Ever mutter to yourself, “Yeah, well, let me just get out my magic wand, and take care of that for you?” I know I enjoy…
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Remote Connectivity: The Trick to Getting the Most Out of Avaya Support

  • Carl Knerr
  • October 12, 2015 | Estimated reading time: 3 minutes to read
  • If there’s one “trick” to getting the absolute most value out of your Avaya support coverage, it would be enabling remote connectivity. Allowing a trained…
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You Say You Want an Evolution? Well, Ya Know… *

  • Cynthia Loosley
  • October 7, 2015 | Estimated reading time: 2 minutes to read
  • As technologies go, there’s little glamor or excitement in those that have stood the test of time. Today, the spotlight shines brightly on the latest…
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Personalized Tweets Mean Higher CSAT Scores

  • Laura Bassett
  • October 7, 2015 | Estimated reading time: 3 minutes to read
  • Many companies have already jumped onto Twitter to increase customer satisfaction, reduce operational costs and provide exceptional customer service, have you? If not, you should…
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How Switching to Proactive Customer Service Could Save You More Than $500,000

  • Carl Knerr
  • October 6, 2015 | Estimated reading time: 3 minutes to read
  • This first week of October is recognized as Customer Service Week. I’ve previously written about how delivering excellent customer service is in our DNA here…
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7 Things to Review When Choosing Midmarket Video as a Service

  • Pat Patterson
  • October 5, 2015 | Estimated reading time: 5 minutes to read
  • Increasingly, midmarket companies are demanding Op-Ex, cost-effective cloud solutions that are tailored to the needs of their business. We first identified this trend back in…
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Cloud Service Providers Talk About Their Ventures Into the Lucrative Communications-as-a-Service Market

  • Camille Campbell
  • October 5, 2015 | Estimated reading time: 5 minutes to read
  • The cloud is increasingly taking a front seat among IT decision-makers, and for good reason. Looking solely at cloud-based communications, recent market data shows that…
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What the First Video Replay-Enabled Rugby World Cup Can Teach Business Strategists

  • Luke Stangel
  • October 2, 2015 | Estimated reading time: 3 minutes to read
  • As the 2015 Rugby World Cup tournament runs from strength to strength, here are five fun facts to whet your appetite before the next match:…
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911 Awareness Means Tragedy Averted

  • Mark J. Fletcher, ENP
  • October 1, 2015 | Estimated reading time: 4 minutes to read
  • It’s said that “lightning never strikes twice.” This is, of course, a statistical assumption and is often disputed by scientists, who note that large attractors…