Embedded Communications Key to Changing the Way We Work (and Live)

Employees need to get their work done by the best means possible for optimal productivity, which requires access to the most effective tools available to do so.

In my opinion, this toolset must include an embedded communications solution. Such a solution, like Avaya Communicator for Web, enables users to tap into information that is readily available across multiple disparate sources—sources that are individually helpful but collectively transformative—to work faster, more efficiently and smarter.

Embedded communication isn’t just a nice-to-have, it’s a must-have–both inside and outside of the enterprise. Why? At the end of the day, the way we live relies on the availability and integration of information and data around us. It’s everywhere we are and in everything we do.

Imagine you’re planning a road trip for next month. You own an electric car, and so it would be especially convenient if you could pinpoint the locations of charging stations along your way, to ensure as seamless and efficient a trip as possible (no one likes to back track). Picture your smartphone automatically creating a best-case route for your trip by leveraging the data available on your device, including places to sleep, eat, charge up and more.

Similar to how such a data-driven plan would enable you to travel most efficiently, an embedded communications solution can help employees get their work done as proficiently as possible. Such technology dramatically increases the time that people have to devote to work, as well as the quality of work that is produced, by streamlining various meetings, activities, tasks and more.

For instance, as GM and VP for UC Applications at Avaya, I spend the majority of my day in meeting and phone calls, processing a high volume of information–some of which can be difficult to recall after the fact. This is a massive problem within the enterprise today. Employees must be able to follow up on meetings and keep track of what was said; otherwise, similar to our road trip scenario, they will feel like they are backtracking.

Envision instead that you could integrate the various types of communication solutions your team uses (e.g., instant messaging, video, office suites) so that meeting notes can be added in real-time for employees to get caught up on. With employees being better equipped and prepared for meetings (something that can consume a hefty portion of meetings today) a traditional one-hour meeting can easily become a 30-minute meeting, and a 30-minute meeting might just become a quick IM or phone call.

Hopefully, more organizations will understand the power and value that embedded communications offer both inside and outside of the enterprise today—enough to not only change the way we work, but the way we live.

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