Articles from September 2015

4 Key Drivers for Deploying Video in Contact Centers

  • Pat Patterson
  • September 30, 2015 | Estimated reading time: 1 minute to read
  • Everybody has a preferred means of communication. In fact, sometimes, how we prefer to communicate can identify our generation. When choosing how to get answers…

Customer Lifetime Value: The End Goal Guiding Your Digital Transformation

  • Mike Runda
  • September 29, 2015 | Estimated reading time: 4 minutes to read
  • What percent of companies consider customer lifetime value (CLV) as a measure of business performance? A. < 40% B. 41% - 60% C. 61% -…

Social Security Administration Processes 500 Millionth Call Through Modernized Phone System

  • Luke Stangel
  • September 29, 2015 | Estimated reading time: 2 minutes to read
  • On the morning of June 16, the U.S. Social Security Administration (SSA) processed its 500 millionth call through its Telephone System Replacement Program (TRSP)-driven modernized…

In the Age of Technology Killers, Why Some Just Won’t Die

  • Henry Dewing
  • September 28, 2015 | Estimated reading time: 5 minutes to read
  • For those of you who were watching the inaugural season of “Saturday Night Live” in 1975, you likely remember Chevy Chase’s bit on Weekend Update…

Avoiding Power Outages: Keep Your Services On

  • Joey Fister
  • September 23, 2015 | Estimated reading time: 2 minutes to read
  • Let’s face it. At first glance, there’s nothing particularly exciting about preventing power outages. Keeping the lights on isn’t nearly as cool as sniffing out…

Embedded Communications Key to Changing the Way We Work (and Live)

  • Mohammad Nezarati
  • September 22, 2015 | Estimated reading time: 2 minutes to read
  • Employees need to get their work done by the best means possible for optimal productivity, which requires access to the most effective tools available to…

Open, Mobile Engagement Powering the Customer-Driven Revolution

  • Laurent Philonenko
  • September 15, 2015 | Estimated reading time: 4 minutes to read
  • The idea of digital convergence is not new. CIOs have been on a quest to create a converged IT environment for decades. “Convergence is the…

Dreamforce 2015 Preview: Key Trends to Watch For

  • Mohammad Nezarati
  • September 11, 2015 | Estimated reading time: 2 minutes to read
  • Dreamforce 2015 starts Tuesday, and there's so much to discuss about this highly-anticipated event. This year’s show looks bigger and better than ever, with a notably impressive…

Google Chromebooks: Business Tool or Not?

  • Henry Dewing
  • September 10, 2015 | Estimated reading time: 4 minutes to read
  • Whenever I discuss the adoption and deployment of solutions leveraging Google Cloud and Chromebooks, I invariably get asked, “Is the Chromebook really a serious business…

SDN Solutions Provide the Tools to Revolutionize the Enterprise

  • Luke Stangel
  • September 8, 2015 | Estimated reading time: 5 minutes to read
  • The recent buzz in the industry is astonishing. I would dare to argue that we have never before seen this level of activity and innovation…

Avaya Ranks in Top 50 Employers in Workforce Diversity List

  • Luke Stangel
  • September 2, 2015 | Estimated reading time: 1 minute to read
  • Enabling engagement across time and space is no small feat! A diverse team of thousands of employees across the globe, who we call Futuremakers, make…

Why a Phased Approach to Communications-in-the-Cloud Makes Sense

  • Luke Stangel
  • September 1, 2015 | Estimated reading time: 2 minutes to read
  • As IT departments refresh their assets, an increasing number of decision-makers are taking a close look at cloud-based software to replace aging, on-premise hardware. The…