IAUG 2015 Service Excellence Award Given to Avaya’s Debbie Smith-Handley

For her service “above and beyond the call of duty,” Avaya account manager Debbie Smith-Handley was honored with IAUG’s Service Excellence Award on Tuesday at IAUG CONVERGE2015 in Denver.

“We thank you for your many contributions to support our members,” said Jayne Hogle, IAUG conference committee planning chair, in presenting the award to Smith-Handley. The Service Excellence Award is given each year to an outstanding employee of Avaya or an Avaya partner/IAUG member company in recognition of providing exceptional service to IAUG members.

Christine Conner, IT systems analyst consultant at Progressive Insurance, nominated Smith-Handley for the service excellence award.

“Debbie is an incredible account manager,” Conner said. “This past year we completed a multi-year contact center initiative and Debbie’s dedication to the successful completion of this project was a huge factor in our success. She has been incredible in navigating the complex processes and organizational challenges to make things happen for us.”

At the same conference session, Hogle presented the 2015 President’s Award to Alex Morales, IS operations manager at Davis Polk & Wardwell. Morales serves on the leadership team for the New York Metropolitan Chapter and as a member of the IAUG Data Networking Council. Under his leadership, the New York chapter has grown to become the largest in the country.

IAUG also recognized the late Tina Gjerdset, an active IAUG volunteer with a passion for education and development prior, by creating The Tina Gjerdset Education Award for its annual educational package from Global Knowledge.

“We miss Tina’s passion and commitment, as we recognize an IAUG member who shares those beliefs,” said Hogle.

This year’s education award recipient was Conner, who is chair of the IAUG Customer Experience Management Council and Northeast Ohio Chapter leader.

“A big thank you to Global Knowledge for providing this package, and to all our volunteers for their dedication to our association,” said Hogle.

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