IP Office Takes Top Scores at Enterprise Connect

Selecting a team engagement solution in the era of mobility, cloud-based solutions and industry consolidation is no easy task. As new trends disrupt the industry, finding the best solution for your company’s specific needs becomes more complex.

As solutions scale in size and capabilities, platforms once targeting smaller companies may be able to serve larger businesses with enterprise features while offering a lower TCO.

Such is the case of Avaya IP Office, which this week received the highest overall marks at Enterprise Connect’s RFP Workshop, a competition that evaluated enterprise IP telephony and UC premise-based, hybrid and cloud-based solutions from leading industry vendors and system integrators.

How does this RFP work?

Every year, as part of the Enterprise Connect agenda, consultants (David Stein for the past 2 years) put out a comprehensive RFP that companies are asked to build proposals against. Proposals are evaluated and rated in the categories of architecture, feature/functionality and total cost of ownership (TCO).

The proposals are presented in detail during a 3-hour session at the conference. The final score: 25 percent for architecture, 50 percent for features/functionality and 25 percent for TCO.

The purpose of the RFP workshop is to help companies understand the way experienced consultants evaluate their various solution options, as well as expose them to a sample of how vendors respond to the requirements of a potential customer.

This year’s RFP was for a new IP telephony and UC system for 2,000 users, distributed in 3 sites: headquarters with 1,750 users, large branch with 200 users and small branch with 50 users. The solution had to allow for 100 percent growth (to 4,000 users in the future) without replacing the initially-deployed hardware.

The designs had to be resilient and address a wide range of security requirements, as well as provide for IM and presence, audio, Web, video collaboration and voicemail.

Integration with popular business productivity applications was also considered. To meet the video conferencing requirement of up to 25 participants in a single conference, we were able to offer AvayaLive Video, the new cloud-based Scopia solution.

The marriage of IP Office Select and AvayaLive Video offers a compelling value proposition for midmarket and small companies.

Traditionally, we have presented an Avaya Aura solution and our competitors consistently propose their large enterprise solutions.

Although the RFP called for an enterprise-grade solution, we decided to take a calculated risk by proposing Avaya IP Office Select Release 9.1. This new, comprehensive solution has the capacity and features to deliver an engaging experience for basic stations to power collaborators, with mobility on virtually any device for up to 2,500 users, at a TCO level our competitors could not touch.

Here is a diagram of the proposed solution:

IP Office Select Release 9.1 Diagram

Avaya’s solution received the best overall score in the competition and was a clear winner in the TCO sub-category, which analyzes the total cost of ownership over 5 years.

For those of you who think IP Office is a solution designed exclusively for small businesses, it’s time to think again.

Matt Dodd, Avaya

This article was a guest post from Matt Dodd, Director of Strategic Architecture and Consulting at Avaya. As a member of Avaya’s Office of the CTO, Matt drives strategic architecture initiatives through consultative engagements with customers, marketing and R&D teams, with a special focus on market intelligence.

Matt has 24 years of experience in the networking, unified communications and collaboration disciplines, spanning across roles in services, technical sales, channel enablement and management. He holds a BS degree in Electronic Engineering technology.

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