Articles from March 2015

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Podcast: The Dichotomy of Technology

  • Mark J. Fletcher, ENP
  • March 26, 2015 | Estimated reading time: 4 minutes to read
  • Working for Avaya, I get to see lots of technology and innovation based around communications enablement. While the bulk of that technology is designed to…
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Winning Business Strategies from the Six Nations Championship

  • Luke Stangel
  • March 24, 2015 | Estimated reading time: 3 minutes to read
  • After six weeks, 15 games and 1,200 minutes of unflinching action, the 2015 Six Nations Champions have finally been crowned, following the most dramatic and…
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Excellent Customer Service: It’s in our DNA

  • Carl Knerr
  • March 24, 2015 | Estimated reading time: 2 minutes to read
  • Here at Avaya, we’re very proud of the transformation that our Support organization has undertaken over the last few years. We love to show off…
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Avaya Brings Home Another 5-Star Rating in CRN’s 2015 Partner Program Guide Under the Leadership of Avaya’s Own CRN Channel Chief

  • Patti Moran
  • March 24, 2015 | Estimated reading time: 3 minutes to read
  • It’s with no small amount of pride that we are pleased to announce that we’ve been awarded with a 5-star rating in CRN’s 2015 Partner…
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How Addison Lee’s IT Helps it Go the Extra Mile

  • Luke Stangel
  • March 23, 2015 | Estimated reading time: 2 minutes to read
  • British taxi company Addison Lee transports 10 million people a year in London alone. It attributes its success to combining the latest technology with traditional…
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Avaya’s Partnership with Google Cloud Services is “the Buzz of the Technology Industry”

  • Luke Stangel
  • March 23, 2015 | Estimated reading time: 4 minutes to read
  • Hot on the heels of the latest Avaya Technology Forum (check out some exciting ATF takeaways from Mark Fletcher here), Avaya is again demonstrating its…
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IP Office Takes Top Scores at Enterprise Connect

  • Luke Stangel
  • March 22, 2015 | Estimated reading time: 3 minutes to read
  • Selecting a team engagement solution in the era of mobility, cloud-based solutions and industry consolidation is no easy task. As new trends disrupt the industry,…
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The Key to Driving Actionable and Profitable Business Outcomes with Video

  • Mohammad Nezarati
  • March 18, 2015 | Estimated reading time: 5 minutes to read
  • Nearly every business today has some form of video capability for communicating and collaborating. Once an expensive, standalone solution used exclusively by higher-ups, video has…
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We’re Doubling Down on the Cloud-Based Contact Center with Google

  • Luke Stangel
  • March 17, 2015 | Estimated reading time: 3 minutes to read
  • Nearly every business, no matter its size, has some mechanism in place to engage with their customers. For the world’s smallest companies, that’s usually a…
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Our Top Takeaways from Avaya Technology Forum 2015

  • Mark J. Fletcher, ENP
  • March 16, 2015 | Estimated reading time: 8 minutes to read
  • It’s ATF season again, and at our Avaya Technology Forum in Orlando (with more ATF events to follow in Vienna, Bangkok and Dubai), we’re diving…
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The Top 5 New Capabilities We're Announcing Today in Avaya Scopia Video Conferencing

  • Bob Romano
  • March 11, 2015 | Estimated reading time: 4 minutes to read
  • Video conferencing got a tremendous boost when soft clients on mobile devices, laptops and PCs made it more accessible to more employees. Simplicity of use…
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Avaya Launches the Avaya H175 Video Collaboration Station

  • Luke Stangel
  • March 11, 2015 | Estimated reading time: 4 minutes to read
  • “When we say ‘video everywhere’ we mean exactly that – allowing our customers to engage with people using video for richer, more impactful collaboration, regardless…
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Engaging in Multi-Vendor Collaborative Support

  • Carl Knerr
  • March 10, 2015 | Estimated reading time: 2 minutes to read
  • Periodically, in my personal life, I will use video conferencing technology on my PC to talk with family and friends. I’ve recently been having problems…
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How to Make Your Self-Service Experience More Customer-Friendly

  • Laura Bassett
  • March 9, 2015 | Estimated reading time: 3 minutes to read
  • This post concludes my recap of a three-part podcast series on self-service design with Judi Halperin, principal consultant in speech engineering at Avaya. In two…
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2015: The Year of Power to the Consumer

  • Luke Stangel
  • March 9, 2015 | Estimated reading time: 3 minutes to read
  • 2014 has been the first full year of my current job. It's been a time of rapid change, not just for me, but for the…
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5 Steps to Service Simplicity and Transformation

  • Pat Patterson
  • March 5, 2015 | Estimated reading time: 4 minutes to read
  • Mergers are picking up again. Staples announced that it is going to buy Office Depot. Halliburton is in talks to buy Baker Hughes. This year’s…