Articles from February 2015

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Branch Banking vs. Mobile Banking: Is It Really An Either-Or Decision?

  • Luke Stangel
  • February 25, 2015 | Estimated reading time: 2 minutes to read
  • In a recent article, Dave Martin, EVP at Financial Supermarkets, talked about the future of branches as a differentiator for banks. He believes that branches…
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Moving from Networking to Nirvana with SDN

  • Marc Randall
  • February 24, 2015 | Estimated reading time: 4 minutes to read
  • Part of the excitement of a career in the tech industry is that innovation is a given. There’s always something new on the horizon or…
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Next-Generation Retail Insights from the National Retail Federation's Big Show 2015

  • Luke Stangel
  • February 23, 2015 | Estimated reading time: 3 minutes to read
  • Every year in January for the past century, tens of thousands of retailers and industry representatives converge in chilly (okay, really freezing cold) New York…
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WebRTC: Winning the Zero Moment of Truth

  • Laura Bassett
  • February 23, 2015 | Estimated reading time: 5 minutes to read
  • Most smartphone users check their phones 150 times a day. This behavior, as well as growing high-speed Internet penetration, have changed how consumers create shopping…
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What Do CIOs Really Care About?

  • Luke Stangel
  • February 20, 2015 | Estimated reading time: 2 minutes to read
  • What keeps the average CIO awake at night? This year, it’s data security, cloud services and the network. Earlier this week, a handful of Avaya’s…
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Are You Missing Customer Expectations? Probably!

  • Laura Bassett
  • February 17, 2015 | Estimated reading time: 2 minutes to read
  • We all know that consumers are more demanding and more powerful than ever before. Consumers are spoiled for choice, with more information and a stronger,…
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Avaya Crowns Crème de la Crème of Americas’ Channel Connect Partners

  • Luke Stangel
  • February 10, 2015 | Estimated reading time: 2 minutes to read
  • The annual Americas Executive Partner Forum (AEPF) in Cancun came to an end last week after three days of partner engagement, channel strategy keynotes, solution…
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Why the Best Foundation for SDN is an Enterprise-Wide Automated Core

  • Luke Stangel
  • February 9, 2015 | Estimated reading time: 2 minutes to read
  • Software-defined networking offers enterprises significant potential to not only increase efficiency and reduce operational cost, but fundamentally alter the way applications and infrastructure interoperate, consequently…
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How Avaya Augments the Work of its Support Engineers

  • Carl Knerr
  • February 9, 2015 | Estimated reading time: 3 minutes to read
  • In late January, Microsoft announced a virtual reality project called HoloLens. The reviews of the prototypes have been positive, and I can see why: Virtual…
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Why This Hospital in Nevada is Providing Virtual Doctor Appointments

  • Luke Stangel
  • February 5, 2015 | Estimated reading time: 2 minutes to read
  • Have you ever wanted to connect with your doctor from the privacy of your own home? Want to avoid a visit to the doctor’s office…
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The Role of Proactive Customer Engagement is Changing… Are You?

  • Laura Bassett
  • February 5, 2015 | Estimated reading time: 5 minutes to read
  • If you’ve worked in the contact center world over the past few decades, you’ve undoubtedly seen firsthand the evolution of how customers engage with organizations--from…
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The 5 Reasons Why I Joined Avaya Global Support Services

  • Carl Knerr
  • February 3, 2015 | Estimated reading time: 4 minutes to read
  • A couple months ago, I found myself around the family kitchen table attempting to explain to my wife why I was considering leaving my current…