Articles from February 2015

Branch Banking vs. Mobile Banking: Is It Really An Either-Or Decision?

  • Luke Stangel
  • February 25, 2015 | Estimated reading time: 2 minutes to read
  • In a recent article, Dave Martin, EVP at Financial Supermarkets, talked about the future of branches as a differentiator for banks. He believes that branches…

Moving from Networking to Nirvana with SDN

  • Marc Randall
  • February 24, 2015 | Estimated reading time: 4 minutes to read
  • Part of the excitement of a career in the tech industry is that innovation is a given. There’s always something new on the horizon or…

Next-Generation Retail Insights from the National Retail Federation's Big Show 2015

  • Luke Stangel
  • February 23, 2015 | Estimated reading time: 3 minutes to read
  • Every year in January for the past century, tens of thousands of retailers and industry representatives converge in chilly (okay, really freezing cold) New York…

WebRTC: Winning the Zero Moment of Truth

  • Laura Bassett
  • February 23, 2015 | Estimated reading time: 5 minutes to read
  • Most smartphone users check their phones 150 times a day. This behavior, as well as growing high-speed Internet penetration, have changed how consumers create shopping…

What Do CIOs Really Care About?

  • Luke Stangel
  • February 20, 2015 | Estimated reading time: 2 minutes to read
  • What keeps the average CIO awake at night? This year, it’s data security, cloud services and the network. Earlier this week, a handful of Avaya’s…

Are You Missing Customer Expectations? Probably!

  • Laura Bassett
  • February 17, 2015 | Estimated reading time: 2 minutes to read
  • We all know that consumers are more demanding and more powerful than ever before. Consumers are spoiled for choice, with more information and a stronger,…

Avaya Crowns Crème de la Crème of Americas’ Channel Connect Partners

  • Luke Stangel
  • February 10, 2015 | Estimated reading time: 2 minutes to read
  • The annual Americas Executive Partner Forum (AEPF) in Cancun came to an end last week after three days of partner engagement, channel strategy keynotes, solution…

Why the Best Foundation for SDN is an Enterprise-Wide Automated Core

  • Luke Stangel
  • February 9, 2015 | Estimated reading time: 2 minutes to read
  • Software-defined networking offers enterprises significant potential to not only increase efficiency and reduce operational cost, but fundamentally alter the way applications and infrastructure interoperate, consequently…

How Avaya Augments the Work of its Support Engineers

  • Carl Knerr
  • February 9, 2015 | Estimated reading time: 3 minutes to read
  • In late January, Microsoft announced a virtual reality project called HoloLens. The reviews of the prototypes have been positive, and I can see why: Virtual…

Why This Hospital in Nevada is Providing Virtual Doctor Appointments

  • Luke Stangel
  • February 5, 2015 | Estimated reading time: 2 minutes to read
  • Have you ever wanted to connect with your doctor from the privacy of your own home? Want to avoid a visit to the doctor’s office…

The Role of Proactive Customer Engagement is Changing… Are You?

  • Laura Bassett
  • February 5, 2015 | Estimated reading time: 5 minutes to read
  • If you’ve worked in the contact center world over the past few decades, you’ve undoubtedly seen firsthand the evolution of how customers engage with organizations--from…

The 5 Reasons Why I Joined Avaya Global Support Services

  • Carl Knerr
  • February 3, 2015 | Estimated reading time: 4 minutes to read
  • A couple months ago, I found myself around the family kitchen table attempting to explain to my wife why I was considering leaving my current…