The New Era of Engagement – A Day in Life of an Online Shopper
At the recent Avaya Engages Silicon Valley event, Avaya announced a number of initiatives, including our new engagement strategy, and technologies such as Avaya Engagement Development Platform and Avaya Agent for Chrome.
I would like to share with you the story line for one of the demonstrations featured during the event, the Day in the Life of the Online Shopper. Following the demo, we received a lot of positive feedback on social media, since it featured many of the technologies announced at the event.
Imagine you are a shopper looking for a pair of bootcut jeans. If you had questions about the pants, you could go to the store and have an associate answer your questions, measure and fit you, and complete the transaction.
Now imagine taking that same scenario online. Retailers interested in replicating the high-touch customer experience equip their associates with video so they can help customers through the computer, answering your questions, sharing their screen and helping you complete your purchase.
That exact scenario can now be accomplished with Avaya Engagement Development Platform Snap-Ins like WebRTC, Work Assignment, Context Store, Real-Time Speech Analytics, and the new Avaya Agent for Chrome.
To see this solution in action, please contact your local Avaya representative to arrange a personal demo.
For a deeper dive into the Avaya Engagement Development Platform, read Mark Fletcher’s interview with Gary Barnett, Senior Vice President and General Manager of Engagement Solutions at Avaya.