Articles from January 2015

Spring into the Avaya Technology Forum

  • Randy Cross
  • January 29, 2015 | Estimated reading time: 3 minutes to read
  • It’s that time of year, again. The Avaya Technology Forum (ATF) is once more upon us.  Despite the added workload and dizzying deadlines, it really…

SIP-Based Communication Technologies Help Meet School Safety Requirements

  • Mark J. Fletcher, ENP
  • January 28, 2015 | Estimated reading time: 2 minutes to read
  • Click here to listen to the podcast. It has become increasingly critical for schools to implement systems that ensure staff and students know how to…

How to Avoid These 5 Key Solution Outages

  • Pat Patterson
  • January 28, 2015 | Estimated reading time: 4 minutes to read
  • The New Year brings new opportunities to look back, and--more importantly--look forward. In 2015, many IT managers will resolve to keep their systems up and…

The New Era of Engagement – A Day in Life of an Online Shopper

  • Luke Stangel
  • January 27, 2015 | Estimated reading time: 1 minute to read
  • At the recent Avaya Engages Silicon Valley event, Avaya announced a number of initiatives, including our new engagement strategy, and technologies such as Avaya Engagement…

Self-Service Customer Engagement: To Automate or Not?

  • Laura Bassett
  • January 27, 2015 | Estimated reading time: 3 minutes to read
  • This post continues my recap of a three-part podcast series on self-service design featuring Judith Halperin, principal consultant in speech engineering at Avaya. My first…

5 Reasons Why Right-Brain Thinking Is Driving Cloud and IT Decisions

  • Pat Patterson
  • January 12, 2015 | Estimated reading time: 4 minutes to read
  • Have IT managers lost their minds? Or are they only using half their brains? And if so, which side are they using now? Which side…

Start the New Year Right with Can't-Miss Expert Advice on Self-Service Design

  • Laura Bassett
  • January 6, 2015 | Estimated reading time: 3 minutes to read
  • Achieving a strong ROI on your self-service systems--such as Interactive Voice Response and enterprise voice portals--depends on having customers use them. Whether that happens is…