Avaya Presents at Historic U.N. Environment Assembly

Avaya representatives recently traveled to Nairobi, Kenya, to participate in the first-ever United Nations Environment Assembly (UNEA), the highest-level U.N. body ever convened on the environment.

Along with speaking at the inaugural UNEA, an honor in itself, Avaya reps also presented at the Sustainable Innovation Expo, where they demonstrated how the company’s technologies can assist governments and local communities in reducing greenhouse gas emissions.

The bottom line? Avaya’s solutions are part of the solution. And the company doesn’t need to look far for an example.

Avaya’s implementation of its own telecommunications technology helped reduced its miles traveled by 44 percent–cutting roughly 44 million miles of travel–over the span of two years. From 2011 to 2013, the company emitted 46 percent less carbon dioxide (CO2), the equivalent of taking nearly 2,000 cars off the road for a year.

UNEA Avaya

In the presentation, Sara Broadbent, Avaya’s Director of Corporate Social Responsibility, and Sachin Jadhav, Kenya manager, pointed to customers that have enjoyed similar successes, like 3D Networks, a company that reduced travel costs by $35,000 per person after adopting Avaya technologies.

When climate change leads to climate disasters, Avaya is there too.

“When supporting emergency operations, the technology needs to work every minute of every day. There’s no time to reboot when help is needed, and every second saved saves lives,” explained Broadbent. “This is a key reason why Avaya is trusted to help government agencies when tragedy strikes.”

Most recently, Hurricane Sandy led calls into the New York 311 call center to skyrocket from a daily average of 55,000 calls to more than 250,000 calls. Avaya’s contact center technology proved reliable despite that monstrous 355+ percent increase in average traffic.

And when the Metropolitan Transportation Authority was faced with power outages that impacted millions, they too trusted Avaya. The MTA set up 18 Scopia® virtual desktop war rooms for executive staff to handle the crisis, logging more than 1,000 hours of video conferencing in just three days.

During the UNEA presentation, Avaya also highlighted how its solutions support telemedicine and long-distance learning, while minimizing travel-related greenhouse gas emissions.

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