Show and Tell: Why Mobile Video Conferencing Matters

Video is everywhere right now, and that trend isn’t going to change any time soon.

The simultaneous explosion in both mass-consumer and enterprise video applications are driven by increased utility with the tools, leading to wider adoption and lower costs. This feeds back into further development of those tools, furthering the cycle.

I was recently quoted in a CIO.com piece called “8 Tips to Improve Mobile Collaboration,” where I discussed mobile video conferencing:

“The cost of video conferencing has come down significantly. In fact, users can download a video conferencing client or app on virtually any device, smartphone, tablet, laptop or PC/MAC, and with a single click simply enter the video conference from where they sit. No need to go to a special room or have special equipment.”

Related article: Five of the Top Emerging Technology Trends of 2014

The article cited research from IDC, showing that the number of workers worldwide has a projected growth to 1.3 billion by 2015, which would be a whopping 37.2 percent of the global workforce.

Workers in the US and Canada would make up more than 153 million of those mobile workers.

Pretty big numbers, right? Imagine those statistics in another five to 10 years!

Let’s look at what all video conferencing can allow you to do right now:

First, you can host or join a video conference meeting from a phone, tablet, desktop or room system and see your attendees and presentations and documents.

That’s what I call flexibility!

For me, the great thing is to be able to see whether the person is actually paying attention or holding a side conversation.  This means no more having to ask, “Hey, is Bob there?” when you can see if he’s  in the room or out grabbing a Big Mac.

You can also do this on your smartphone or tablet. Not bad!

Second, for customer service scenarios such as banking or health care, the ability to offer a face-to-face contact via mobile is critical.

Both customers and subject matter experts are increasingly mobile, and being able to connect on tablets, desktops or via rooms gives you great flexibility for collaboration.

Seeing the face prevents the awkwardness of talking over one another without the visual cues.

Now, here’s my personal favorite use case for mobile video: “Show What You See,” using mobile video.

Many times during discussion, especially around physical objects, we get into the “let’s describe what you are looking at” dilemma.

In this case, say with mobile video via Avaya Scopia, I can switch cameras views and give the people in the meeting a view of what I’m actually looking at.

Useful, right?

In this case of the photo above, I’m sharing a view of a relatively small item and you can see the details of the second hand movement on the watch and the sparkle of the bracelet.

This is incredibly useful for group diagnostics in many situations where the person on-scene can use the phone and immediately share in real time, whether for industrial diagnostics , virtual facility tours or even training.

The session can be recorded and replayed for instructional purposes later.

Imagine what you can do when you can share your visual perspective in real time!

To learn more about Avaya video conferencing across multiple devices from mobile, tablets, desktops  and rooms, please visit our Avaya Scopia web site here.

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