A Customer Story: Avaya Powers the Guest Experience for Cycas Hospitality

One party can’t always provide all of the elements needed to solve a complex challenge – it often takes a team.

In the case of Cycas Hospitality, it took the seamless orchestration of three parties with Avaya serving as the communications platform provider, Avaya Business Partner QDOS as the installation service provider, and Avaya DevConnect Partner TigerTMS as the integration service provider.

With no room for error, the team was able to deliver an integrated solution just in time for the opening of two new hotel properties during the largest engagement held in London that year—the 2012 Olympics.This successful implementation allowed Cycas to achieve several key goals, such as:

  • Enhancing the guest experience with fast Internet access and an Apple TV in every room,
  • Enabling hotel staff to be connected while roaming the property by extending their desk phones to their mobiles, and
  • Maintaining IHG brand guidelines by deploying a high-quality and reliable communications solution.

To get the whole story directly from Cycas Director John Wagner, watch our video here:

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