Tablets and Smartphones and Data, oh my!

Last month I introduced you to the “Meet the Partners” interview series on our DevConnect Facebook page. These one-on-one interviews with the leaders of our Technology Partner companies give our online community an opportunity to become better acquainted with our DevConnect partners; beyond the products to the people behind the business.

In April, we featured the five partners highlighted below. Review a few of their comments, then read the full interviews by following the links to our Facebook page. While you’re there, join our community and “Like” Avaya DevConnect on Facebook. We welcome your questions, comments and new ideas.

AudioCodes is primarily focused on the development and manufacture of equipment and software for IP based voice networks. This includes media gateways, session border controllers, media servers, network management and monitoring software and more. They see the demand for high-definition voice and video for real-time collaboration continuing to increase, fundamentally changing the infrastructure that will be required. AudioCodes offers one point of contact, one technology and one source for professional services. Learn more…

CallCopy offers a suite of call recording and quality management solutions that are scalable, easy to learn and use. CallCopy was founded by entrepreneurs with decades of experience building and managing contact centers and focus on attention to each client’s specific needs. In their space they predict a shift to more powerful and sophisticated use of business intelligence and analytic tools provided via online subscription that will be delivered to smartphones, tablets and laptops. Read more…

ListeningMethods provides in-depth IVR and end-to-end call analytics that reveal not just call center performance, but the total customer experience. They developed a solution that automatically identifies issues that occur at any point in the call which, once addressed, provides for operational cost savings, increased revenue and a better overall customer experience. They see the future ahead as one in which businesses have the ability to analyze the complete customer interaction to create significant advantages over their competition. Find out more…

OAISYS develops call recording solutions that are purpose-built to support voice compliance and quality assurance requirements of SMB and Midmarket customers. While deployed across a wide range of industries, they are especially active in the healthcare, financial and legal services, insurance and local government segments. Demand for cloud-based communications and data storage will increase as customers recognize the value of “big data” and the need to leverage analytics to transform it into meaningful business intelligence. Find out more…

Spectrum specializes in solutions to improve contact center agent, supervisor and manager performance. They offer multi-channel data reporting that includes chat data in addition to traditional call detail. Multi-device access and mobility are the watchwords for the future and Spectrum reporting is requested on a variety of devices as if they were standard office products. Companies want and need instant change and can achieve that with cloud based solutions. Spectrum understands the challenges and will work with customers to drive performance improvement. Read more…

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