Coming Soon @IAUG #Converge2013: @Avaya Contact Center Portfolio Strategy and Roadmap

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Avaya Tech Talk 015: with Linda Dotts and Laura Bassett about the Avaya Contact Center Portfolio Strategy and Roadmap at IAUG CONVERGE2013

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In this episode of my Avaya Tech Talk podcast I continue a series of conversations about IAUG CONVERGE2013 that is taking place at the Gaylord Palms Resort & Convention Center in Orlando June 3-7, 2013. In this final episode in a series of conversation prior to the start of the conference I interview Linda Dotts, Avaya’s Vice President of Contact Center Product Management and Laura Bassett, Director of Marketing, Customer Experience and Emerging Technologies about the session Avaya Contact Center Portfolio Strategy and Roadmap, they will jointly host during the conference in Orlando June 3-7, 2013.

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During the Avaya Contact Center Portfolio Strategy and Roadmapsession participants will learn about Avaya’s software portfolio strategy for 2013 and beyond. This session will provide a detailed roadmap of key Avaya solutions and applications for Contact Centers and Customer Experience Management.

Later in the week Laura will present the session, Evolution to Next Generation Customer Experience Management . Participants in this session will hear more about Avaya’s vision and strategy for next generation customer experience and the contact center evolution scenarios that follow. Attendees will learn some of the key steps and options possible through the latest innovations and solutions enabled by the Avaya Customer Experience Framework.

Both Linda and Laura will be available throughout IAUG CONVERGE2013 participating in sessions and event and meeting with IAUG members, Avaya Customers, vendor partners, industry analysts and the press.

Join the conversation with your comments below!

Please note that during the IAUG CONVERGE2013, fellow APN Podcast host Mark Fletcher and I will be producing live interviews and content originating from Orlando. Please join us for a large amount of new content, industry insights and special announcements.

Thanks for listening to Avaya Tech Talk. You can subscribe to our episodes on iTunes, and follow us on Twitter hashtag #APNpodcast.


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