Coming Soon @IAUG #Converge2013: Avaya Automated Experience Management
Avaya Tech Talk 012: A Conversation with Tore Christensen
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In this episode of my Avaya Tech Talk podcast I continue a series of conversations about IAUG CONVERGE2013 that is taking place at the Gaylord Palms Resort & Convention Center in Orlando June 3-7, 2013. I interview Tore Christensen Corporate Consulting Engineer at Avaya specializing in Speech and Self Service who is hosting a number of the sessions during the upcoming IAUG CONVERGE2013 that is taking place at the Gaylord Palms Resort & Convention Center in Orlando June 3-7, 2013.
Tore is an expert in helping enterprise organizations to deliver world-class customer service and business results by employing self-service and contact center tools. During the weeklong IAUG event Tore will give attendees presentations, training and hands on help. He will show how to improve the ways customers use the Avaya Aura® Experience Portal to provide differentiated wait treatment, how to increase Application Effectiveness Reporting, how to integrate with SIP, Computer Telephony Integration, Avaya Aura® Contact Center and how to support outbound applications with Avaya Proactive Outreach Manager.
Included in the agenda will be a session tailored to the needs of former Nortel Enterprise Systems customers teaching them about Avaya’s the consolidation of the joint product line and Avaya’s set of evolution options and roadmaps for legacy “blue” IVR customers. This session will discuss the roadmap for the Avaya Media Processing Server (MPS) product line and continued support of MPS customers. Attendees will discover the technical and commercial migration path for MPS customers to evolve their solution to a standards-based Avaya Aura® Experience Portal solution.
Listeners of this podcast and attendees to Tore’s sessions at IAUG CONVERGE2013 will come away with a set of actionable tools, insights and advice from leaders in the movement to use technology to gain the benefits of telework for organizations and our society.
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Please note that during the IAUG CONVERGE2013, fellow APN Podcast host Mark Fletcher and I will be producing live interviews and content originating from Orlando. Please join us for a large amount of new content, industry insights and special announcements.
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