Is 1-1-2 another number for 9-1-1? NO!

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Logo_EENA_20100929.pngOne of the recent Internet rumors floating around is that 112 in the United States, is an alternate number that can be used to reach public safety for urgent, but not life-threatening issues. The problem is, on some carriers, in some areas, dialing 112 on your cellular phone may actually reach public safety. In other areas, you may receive a fast busy signal, or a rejection message.

What often confuses users, are the stories of where 112 actually connected people with public safety. But the fact of the matter is that, even though the device may recognize it as an emergency number, and the cellular network has provisions within its numbering and routing plan to accept 112, in the end it’s being converted to 911 prior to delivery to the E911 network. In fact, the 911 call taker has absolutely no indication if a caller dialed the digits 911, or dialed 112.

You see, in the PSTN network, the actual number dialed is simply a call pointer to the 911 network and ultimately the local PSAP. In actuality, the number that was dialed, is completely irrelevant. But it makes for a good story, and after all we have to keep the Twitter-verse alive and buzzing in 140 character snippets.

It’s really the same thing if you were to program 112 as an alternative emergency number in your PBX. This can easily be done in the Avaya CM and CS1000, and prior to sending the call down a trunk facility, you simply retranslate the digits 112 into 911 so the PSTN network carrier can then recognize the call as an emergency, and do it’s job routing the call to the appropriate PSAP.

Telephone numbers are really too 80s-ish for me though. At some point in time, in the not too distant future, they will probably just go away, and be replaced with DNS names for people and something more universal like SOS for emergency calls. To make this a reality, next generation Emergency Services IP Networks (ESInet) will need to exist, and be interconnected, from a local, regional and global perspective.

What’s happening across the pond?

While the National Emergency Number Association (NENA) is diligently working on their version of the NENA i3 framework, the European Emergency Number Association (EENA), released an updated version of the Next Generation 112 Long Term Definition standard also known as “NG112 LTD”. If you’re interested in owning your own copy, simply go to their websites and download a copy as they are publicly available at no charge. Although the NG112LTD is clearly a European centric document, there is tremendous synergy with the US document, and efforts are being maintained to keep these two specifications in alignment with each other.

This is witnessed by the fact that several NENA key players are also participants in EENA and the updated version of the NG 112 LTD, reflects the current standards specifications methodologies and updates which were recently made to NENA’s i3 specification.

Want to find out more, and looking for a cool place to go? On April 17 through the 19th, EENA will be hosting their EU Emergency Services Workshop 2013, in beautiful Riga, Latvia. At this conference, you will see another parallel agenda in Europe that is location discovery and reporting of MLTS/PBX, extension numbers in large buildings and campuses.

In an effort to bring additional education, and lessons learned here from our activities in the United States, Avaya, along with DevConnect and Select Product Partner, Conveyant Systems, Inc. Will be panelists on a workshop discussing enterprise-based location challenges for fixed and nomadic IP devices, wireless LAN phones, and even digital and analog devices. Utilizing information provided by elements within the network, provisioning data from the PBX, and the correlation of that information with external databases including LDAP, active directory, and cable plant databases to name just a few.


APN, the Avaya Podcast Network, has been on the road this past month, and will continue to do so as we make appearances and sponsor live events, such as ATF 2013 Orlando, Avaya Evolutions Jamaica and Evolutions New York City. Will be launching a brand-new landing page with all of our podcast series including E911 Talk, Avaya Tech Talk with Guy Clinch, and others that are currently in production review. You can follow us on Twitter @Avaya_APN as well as #APNpodcast where we will have details posted about events and shows.

911 Goes to Washington is March 17 -19, sponsored by the NENA, and although we won’t have the APN podcast gear on-site, we will certainly be taking notes and providing updates on Twitter.

Special thanks to our bandwidth and media storage sponsor , and to the folks at Player.FM that provide the front end hosting for APN, the Avaya Podcast Network. Don’t forget you can follow me on Twitter @Fletch911, and if you have any comments, questions or random thoughts that you need an outlet for, feel free to send us an email or leave a comment.

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Thanks for stopping by and reading the Avaya CONNECTED Blog on E9-1-1, I value your opinions, so please feel free to comment below or if you prefer, you can email me privately.

Public comments, suggestions, corrections and loose change is all graciously accepted 😉
Until next week. . . dial carefully.

Be sure to follow me on Twitter @Fletch911


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