Are you ready to Be 9-1-1 Ready?

This Avaya CONNECTED Blog
is also available as an MP3 Audio File

Know 911
Each year during the month of April, the National 9-1-1 Education Coalition provides free information, posters and educational handouts to help PSAPs increase the public awareness around dialing 911. They allow the individual agencies to select from a variety of outreach messages in an effort that a “familiar voice” is maintained while allowing organizations to speak together with one voice.

The National 9-1-1 Education Coalition has selected “Be 9-1-1 Ready” as the 2013 campaign theme for the National 9-1-1 Education month starting on Monday, April 1.

The primary messages for this year are:

Where are you right now? Could you tell 9-1-1 exactly where to find you? One of the first things that you will be asked by a 911 call taker is to provide the location of the emergency that your reporting. The call taker may not automatically know your location, or they may be asking you to confirm it. Always be aware of your surroundings, and tell the call taker the location of the emergency, or if you don’t know describe it by providing landmarks such as cross streets mileposts or unique geographic surroundings. Your corporate telephone system, or PBX, may not be reporting your proper location.

Although that technology is rapidly coming, your local 9-1-1 may not be able to accept text messages, photos and video. A voice call continues to be the best way to reach 9-1-1, as the current 9-1-1 system was designed for voice communications.

Whenever possible, use a landline to call 9-1-1. Cell phones aren’t always routed to the closest 9-1-1 center and valuable time could be lost while your call is transferred.

9-1-1 is there to help you through your emergency until help arrives. Be ready to listen closely and follow directions explicitly. In an emergency, seconds matter, so being knowledgeable and prepared can make all the difference.

The more you know on what to expect when you call 9-1-1, the faster 9-1-1 can get you the help you need.
If you dial 9-1-1 for a nonemergency matter, you are tying up resources that could be needed in a real emergency.
Even with no training, you can save a life! Carefully follow each instruction the 9-1-1 call taker gives you, and never hang up until the call taker does.

This is just a sample of the great information that you’ll find at www.know911.orgwhere you can download information about the campaign, messages, Know911 resources, as well as links to the various state agencies, and industry groups.

Millions of lives are saved each and every year because people know what to do when they call 9-1-1 for help.

Do you?

Want more on E9-1-1?  E9-1-1 Talk Podcast
Subscribe to my weekly E9-1-1 Talk Podcast here

Thanks for stopping by and reading the Avaya CONNECTED Blog on E9-1-1, I value your opinions, so please feel free to comment below or if you prefer, you can email me privately.

Public comments, suggestions, corrections and loose change is all graciously accepted 😉
Until next week. . . dial carefully.

Be sure to follow me on Twitter @Fletch911


CacheFly LogoAPN is Powered by Cachefly
CacheFly is the world’s fastest CDN, delivering rich-media content up to 10x faster than traditional delivery methods. With a proven track record and over a decade’s worth of CDN experience, companies around the world choose the CacheFly CDN for reliable and unbeatable performance. For more information, visit

Views All Time
Views All Time
Views Today
Views Today