Avaya Labs: Developing collaboration tools for today & tomorrow

I’ve had a number of opportunities over the past few weeks – including my Fireside Chat with Apple co-founder Steve Wozniak during Avaya Evolutions San Mateo – to reflect on the past year and contemplate the priorities that will emerge throughout 2013.

Woz and I completely agree that as BYOD and Consumerization of IT continue to infiltrate enterprises and disrupt existing business technologies, the demand for cross-device, cross-platform collaboration tools will grow tremendously in 2013. But that’s just the near-future. Today we’re focused on enabling communication experiences that are engaging and self-aware and use a range of stationary and mobile devices powered by the likes of Apple, Microsoft and Google. The bigger question is forecasting the challenges and opportunities and understanding how they will impact our customers in five, 10 or even 20 years from now?

Avaya Labs – our world-class Research and Development arm — is key to our mission to transform the way people communicate and collaborate to improve customer service, worker productivity and business efficiency. Our researchers work closely with our customers, weaving the insights from actual customer settings into new and enhanced solutions that have immediate benefits today and will help shape the way they approach business communication and collaboration in the future.

Recently, Jeremiah Owyang, a distinguished industry analyst on Customer Strategy and a Partner at Altimeter Group, included Avaya Labs on his evolving list of “innovation centers” focused on the technology and media spaces across a wide range of industries. Owyang’s emphasized that researching current data and technology now is of paramount importance to the ability to develop and provide products and services of the future. .

We’re looking forward to seeing his upcoming research on the trend as well as sharing the many exciting innovations graduating from our Labs with you right here on our blog.