Recent Articles

A Personalized, Foolproof Path to Cloud Transformation: Yes, It’s Possible

  • Frank Ciccone
  • May 23, 2019 | Estimated reading time: 4 minutes to read
  • In an age of constant innovation, maintaining a competitive edge is now tied to a company’s ability to recognize market shifts and respond quickly. Agility…

College Grads vs. Employers: Who’s Really Underprepared?

  • Chris McGugan
  • May 22, 2019 | Estimated reading time: 4 minutes to read
  • Tassels have been turned and the sounds of “Graduation March” have echoed across campuses. A new crop of college grads will soon be planted in…
Avaya and Collab9 Accelerate Delivery of Avaya OneCloud Solutions for Government Customers

Avaya and Collab9 Accelerate Delivery of Avaya OneCloud Solutions for Government Customers

  • Jerry Dotson
  • May 21, 2019 | Estimated reading time: 3 minutes to read
  • Research indicates that 90% of companies now have at least one digital initiative underway, and that the shift to cloud rather than premise-based communications will…
Avaya and Verint: Two Market Leaders, One Incredible CX Strategy

Avaya and Verint: Two Market Leaders, One Incredible CX Strategy

  • Karen Hardy
  • May 20, 2019 | Estimated reading time: 3 minutes to read
  • When thinking about Workforce Engagement , what comes to mind? Call recording? Quality Management? Workforce Management? You wouldn’t be wrong, but Workforce Engagement has evolved…

All-Digital O-Bank Succeeds Without Brick-and-Mortar Branches

  • avayablog
  • May 16, 2019 | Estimated reading time: 2 minutes to read
  • Some banks add digital channels. Taiwan’s O-Bank was born all digital. It has no branches and instead provides customers with smart, convenient and customized service…

Avaya Deepens Partnership With Komutel to Provide NG9-1-1 Solutions

  • Brian Anderson
  • May 14, 2019 | Estimated reading time: 3 minutes to read
  • The average chance of 9-1-1 getting a quick fix on location ranges from as low as 10% to as high as 95%. Why the huge…