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Building Effortless

Many new business drivers require the development of new experiences, including managing Hybrid Work, maximizing data and new technologies, and connecting with the API economy to accelerate growth. Avaya Experience Builders delivers a collaborative community with a shared passion for unleashing innovation.

Popular Reading

Six Elements of Success When Moving to Avaya OneCloud CCaaS

Six Elements of Success When Moving to Avaya OneCloud CCaaS

One of the more popular breakout sessions at the Avaya ENGAGE 2021 Conference focused on the Six Elements of Success...

Mike Butts

January 06 4 min read

The State of AI

The State of AI

Artificial Intelligence (AI) is a fascinating subject, and many of us follow the latest news and associated technologies...

Steve Brock

November 01 4 min read

What is CCaaS?

What is Contact Center as a Service (CCaaS)?

Contact center as a service (CCaaS) is a cloud-based customer service application that manages and tracks customer...

Paul Lang

September 09 8 min read

How Identity Centered Security is Revolutionizing Customer, Agent, and Business Outcomes

How Identity Centered Security is Revolutionizing Customer, Agent, and Business Outcomes

For decades, security and customer experience have been a tradeoff: either have a good customer experience at the...

Paul Lang

January 18 6 min read

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Six Elements of Success When Moving to Avaya OneCloud CCaaS

Six Elements of Success When Moving to Avaya OneCloud CCaaS

One of the more popular breakout sessions at the Avaya ENGAGE 2021 Conference focused on the Six Elements of Success...

Mike Butts

January 06 4 min read

Unlocking Experiences at Avaya ENGAGE 2021

Unlocking Experiences at Avaya ENGAGE 2021

Nothing is the same.  Convention has become the exception and everything about the way we interact and transact has...

Jim Chirico

December 09 2 min read

The New Wealth of Want

The New Wealth of Want

Modern societies have evolved to the point that just satisfying needs does not sufficiently address the desires of...

Steve Brock

December 08 4 min read

Identity Centered Security: A Better Way to Protect Customer Data and Increase Organizational Efficiency

Identity Centered Security: A Better Way to Protect Customer Data and Increase Organizational Efficiency

Have you ever logged into an online account and been asked for your mother’s maiden name or high school mascot as...

Paul Lang

November 29 7 min read

It’s About Time

It’s About Time

This week in the United States we celebrate Thanksgiving – and one of the things I’m most thankful for is...

Steve Brock

November 24 6 min read

Top Customer Experience Trends for 2022

Top Customer Experience Trends for 2022

Creating an amazing customer experience is a top objective for every business. An amazing customer experience is an...

Mike Butts

November 08 5 min read

Enabling a Successful Workforce in the Work from Anywhere Age

Enabling a Successful Workforce in the Work from Anywhere Age

As businesses begin to move forward in a new era of work, there are still many unknowns. But what’s clear is that...

Faye Tylee

July 06 3 min read

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Avaya is named a Leader in Unified Communications and Collaboration by Aragon Research

Avaya is named a Leader in Unified Communications and Collaboration by Aragon Research

The past 15 months have been quite a ride. Almost on a dime, organizations across virtually every industry had to...

Mike Kuch

June 28 3 min read

Bring Office and Remote Workers Together: Avaya Cloud Office Rooms with CU360

Bring Office and Remote Workers Together: Avaya Cloud Office Rooms with CU360

Remote work has been an overwhelming success, but it won’t keep employees out of the office full-time as the world...

Oliver Bengtsson

June 17 2 min read

As Avaya Redefines Video Conferencing, Aragon Research Names Them a Leader

As Avaya Redefines Video Conferencing, Aragon Research Names Them a Leader

After a year unlike any other – overnight remote workforce migration, distance learning, new digital lifestyles...

Paul Relf

May 11 2 min read

Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs

Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs

The Unified Communications-as-a-Service (UCaaS) market has exploded in recent years, accelerated further by COVID-19....

Scott Hanwell

March 11 3 min read

Remote Work is here to stay. Make it Work with a Unified Communications solution from the Cloud

Remote work is here to stay. Make it work with UCaaS.

More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...

Scott Hanwell

March 09 3 min read

From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic

From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic

Most organizations had some measure of a workable - if not, elegant - solution for business continuity long before the...

Brian Baumgart

February 24 4 min read