Connect your employees to your customers across the channels they use most.
Automate and personalize business processes with prebuilt or customized apps.
Call, meet, message, and more—all in one app.
Connect people, tasks, tools, and more in a customizable app built for immersive collaboration.
Rely on our team of experts to help you get the most from your investment.
Find a cloud that’s flexible, secure, and dedicated to your organization.
Explore our complete portfolio of devices for individuals and conference rooms.
See what’s next for your full-featured call center.
Explore your options for communications innovation.
Take collaboration, both inside and out, to the next level.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Look at what's new in our world—and how it benefits yours.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Listen in on conversations with tech innovators who are transforming the experience economy.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Digital transformation has become non-negotiable as healthcare organizations work to keep up with the rapid pace of change occurring today:
Health systems will continue building on the technology investments they made over the last year to improve information access, free up customer-facing staff, further integrate with existing systems and applications, and drive future growth.
Engagent Health streamlines the sales process for agencies and health plans in the government payor space, providing a single resource for all member acquisition initiatives. As part of its offering, the company also provides outsourced agent support to help offset peak call times focusing strictly on member acquisition.
Avaya OneCloud CCaaS helped Engagent Health consolidate its fragmented contact center environment to align processes, resources, and functions as well as leverage new ways to connect with customers when and how they want. Whether a customer has questions about a specific care plan or any number of other things, the company can make it easy for them to engage and get the answer they need using their preferred communication channels with the ability to switch between channels as needed. With a flexible cloud contact center solution, the healthcare organization can also experiment with process automation, new self-service options such as AI-enabled bots that provide 24x7 support, and proactive outreach via automated notifications.
Engagent Health also uses Avaya Cloud Office® by RingCentral®– our all-in-one, cloud-based Workstream Collaboration (WSC) solution – to give its employees any time, anywhere access to information with a full range of integrated collaboration capabilities. The executive management team and other teams use the solution for real-time communication about things like policy changes and customer qualifications across all its global operations centers, which has significantly improved decision-making and customer value.
Other solution features the company can take advantage of include voicemail-to-text, automatic call recording, and multi-level auto attendant. They are currently using Avaya Cloud Office internally as their dedicated platform for video and content-sharing meetings on any phone, browser, or mobile device.
The combination of Avaya OneCloud CCaaS and WSC gives health organizations access to all the tools they need to deliver a memorable experience for patients and employees alike.
Within the contact center, this includes tools such as call and screen recording, browser-based employee desktops, skills-based routing, quality management, scheduling, live monitoring, coaching, eLearning, and real-time and historical reporting. Patients can interact across their preferred voice and digital channels, including intelligent self-service options like AI-powered digital deflection and virtual agents.
Within the organization, Avaya Cloud Office includes a single, simple, integrated, configurable Unified Communications and Collaboration (UCC) solution that allows employees to communicate how they want when they want, wherever they happen to be. Combined with CCaaS, health organizations can enable seamless communication between customer-facing and internal teams to deliver better care faster and at a lower cost.
By investing in these flexible cloud solutions, Engagent Health was able to:
Learn more about Engagent Health’s digital transformation with Avaya. Get more information about Avaya OneCloud solutions for healthcare.