Scott HanwellApril 27, 2021

5 Digital Technologies that Will Revolutionize Education Experiences

It’s possible that some aspects of schooling might not go back to the way they were before COVID-19, yet this is not a bad thing. There have been ups and downs over the last year, but there are clearly opportunities for education to emerge stronger as we move forward.

Whether schools return onsite, become hybrid, or stay remote, the benefits and advantages of digitally driven education experiences cannot be denied. Here are five examples of technology that, if embraced, will change education forever:   

Cloud-based telephony

Teachers, students, and parents want to get things back to normal, but the need for faster and more collaborative interaction will remain just as relevant when that day comes - if not more. Budget impacts have also cemented the need for more flexible, scalable, and widely accessible communication systems that can adapt alongside even the most unexpected circumstances. Schools bogged down by legacy on-premises phone systems have been given no choice but to accelerate a shift to cloud-based systems to ensure meaningful student, teacher, and staff interactions with a wide range of integrated communications capabilities like calling, meeting, and messaging. These capabilities are crucial for the future of education, supporting both in-person and remote work and learning.

Enterprise-wide messaging for higher education

Schools rapidly changed the way they communicate over the last year. Some resorted to email correspondences or interacting via written mail. Others tried to recreate the school setting online using various digital tools, which for some, created more costs and complexity. Messaging, as part of a cloud-based UCC platform, has massive potential (particularly, in higher education) for students to communicate with one another and school staff, with all interactions happening securely and staying organized in one place.

Messaging is without question one of the most popular forms of communication for students. A recent study of 50,000 college-aged students found that 75% use consumer tools like Snapchat and Facebook Messenger to communicate. Imagine what education experiences would look like if students didn’t have to rely only on email for school communications and could instead interact with the familiarity and ease of their favorite non-classroom messaging apps. This is made possible with a solution that enables seamless and secure enterprise-wide messaging.

Video conferencing and meetings

Video conferencing has been exciting but also challenging for schools. It has enabled staff to maintain regular team meetings, often making it easier to meet on the fly to handle issues and strategize on plans. In the virtual classroom environment, however, some students keep their camera off during video lessons, which affects the education experience. Regardless, video conferencing and meetings can play an integral role in enhancing the education experience moving forward. For example, teachers can rely on it to record themselves giving lessons and students can benefit with access to those classroom recordings. Video will be huge for the future of digitally driven education experiences, with use cases going far beyond “just” live lectures or classes.

A digital work hub

We hear a lot about student-teacher collaboration, but what about teacher-teacher collaboration or collaboration among staff workers? Outside of the classroom, an integrated, cloud-based UCC platform helps facilitate and manage all tasks, communications, and files – essentially everything you can imagine – in one single space to simplify work for teachers, staff, and administration. Pandemic or not, this centralized digital work hub is vital for the future of work in education. Users can go beyond email and messaging (what most hubs typically offer) and can shift toward contextualized team collaboration with a range of functions and capabilities.

Proactive school-wide notifications

In recent years, we have seen the need for effective and integrated school-wide solutions for notifications. This demand has largely been driven by the threat of natural disasters like fires and storms, outbreaks of contagious disease, power outages, cyberattacks, and active shooters. Yet these notifications can also be used for non-emergency scenarios like bus schedule changes or delays and early dismissals.

Mass notification systems must be seamlessly interoperable with other administrative systems to ensure they will not create bottlenecks, especially in emergency plan execution. Cloud-based systems that make use of effective security techniques to maintain privacy while engaging students and staff across reliable communication channels are the ideal for an emergency notification system. These systems will be imperative for the future of education.

Learn More

If you would like to learn more about these capabilities and enhance the education experience for everyone, read our whitepaper.


5 Digital Technologies that Will Revolutionize Education Experiences

Scott Hanwell

A 25-year veteran of the communications industry, Scott has held positions in finance, pricing, competitive analysis, joint venture management and product marketing across the midmarket and enterprise. He is currently responsible for marketing Avaya's enterprise core Team Engagement solutions.

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