Avaya in the Call Center

Improving Customer Experience and Maximizing Customer Lifetime Value are Vital in Your Call Center

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Avaya in the Call Center - Avaya

Managing your customer’s experience within the call center is vital for generating long-term customer loyalty and deriving customer lifetime value. Today’s call centers are evolving to omnichannel contact centers capable of handling all types of sales, service, and support interactions across mobile, web, and social media.

Staying ahead of your customer’s rapidly changing expectations and communication preferences is an important step in providing satisfying, memorable experience. Optimizing use of your staff alongside mobile, web, and other channels is critical to your business achieving your goals profitably.

Benefits of Optimizing Your Call Center

  • Create a Consistent Experience Across All Touch Points. Are your customers among the 68% of consumers who say they expect information given to an organization in one place to be available in another? Personalize your call center interactions by empowering your agents with the latest transaction history.
  • Adapt Your Call Center to Changing Business Needs. Improve your call center performance by accessing real-time and historical data that helps you anticipate customer needs and make informed decisions.
  • Reduce Call Volume and Improve Call Center Efficiency. Add lower cost service channels—like email, chat, SMS, or social media—to your call center so you can manage interactions in your customers preferred communication channels.

Finding the Right Avaya Call Center Solution

The most widely used call center software in the world is Avaya Aura® Call Center Elite. Avaya Aura Call Center Elite helps your business, no matter the size. Handle all types of interactions with customers in an efficient, resource-driven way, while reducing call volume and improving efficiency.

Avaya Aura® Call Center Elite is an automatic call distribution application that maximizes routing and resource allocations. Agents can handle more calls more effectively, and deliver a more personalized, satisfying caller experience. Avaya offers call center solutions to help build a more efficient customer experience and improve customer loyalty.

Delivering a Personalized Experience: The Multichannel Contact Center

Explore the pros and cons of adopting a multichannel contact center strategy. Read the White Paper.

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