Ticketmaster Spain Gets an All Access Pass to Video Collaboration with Avaya Scopia®

We do it for the fans! Ticketmaster and Avaya drive fan engagement before, during, and after events. Ticketmaster, the world’s leading ticket company, worked with Avaya to upgrade their ‘ticket to paradise’, or rather - their ticket to incomparable real-time video collaboration with Avaya Scopia. 

Ticketmaster’s 12,500 clients across 27 countries illustrate ticketing is an always-on, in-demand, 24/7, 365 day operation. Avaya comes to the table with always-on, on-demand, 24/7, 365 day solution to enhance business operations for global, remote, and satellite offices. Registering as one of the world’s top 10 ecommerce sites, teams at Ticketmaster are literally working around the clock, around the world, to provide the type of services that enable fans to enjoy live events. Avaya’s 21st-Century technology creates top-tier team engagement environments that keep business humming. 

Avaya Scopia video conferencing provides Ticketmaster Spain with the feature set and ease of operation the company requires at a third of the estimated cost of ownership of competitive offers. In support of the BYOD movement (bring your own device) Avaya Scopia enables real-time, face-to-face collaboration from any device- and any location. 

Ticketmaster knows all about what it means to be mobile in today’s hyper digital world with their own suite of mobile-first touchpoints for festivals, concerts, and events.  These mobile-first touchpoints drive successful business and personal communications, but are also extremely critical for fast-paced organizations with more than one location. Wherein this case, Ticketmaster Spain reduced travel costs while maximizing virtual meetings across offices in Madrid and Barcelona. Fernando Mate, Head of Microcumputing at Ticketmaster, boasts “Now with Avaya Scopia, the change in our meetings has really been radical, the sharpness and image quality mean we now enjoy the experience of videoconferencing."

Reliable, easy to use, high-quality collaboration is what real-time business is made of. Avaya’s technology and solutions serve as the VIP ticket to these experiences as evidenced through channel partner, Electrotel, who through their own use of the Avaya Scopia solution was able to recommend the product to the European Ticketmaster team. 

Ticketmaster Fast Facts 
Ticketmaster is part of the Live Nation Entertainment group consisting of: Ticketmaster, Live Nation Entertainment, Live Nation Media and Sponsorship, and Artist Nation with...

  • 530 million fans across 37 countries for entertainment events hosted by LiveNation
  • 465 million tickets sold worldwide by Ticketmaster
  • 21 million mobile app downloads
  • 900 brand partners

Avaya is proud of being part of an ecosystem that strives to influence and enhance the fan experience for festivals, concerts, and events along with Ticketmaster Spain that even services ticketing operations for global venues that also use Avaya technology like Avaya Stadium, Rogers Arena, Mercedes Benz Superdome, and NRG Stadium. We do it for our partners, our customers, their customers, and of course, we do it for the fans! 

About Ticketmaster
Ticketmaster is a Live Nation Entertainment, Inc. company. In late 2006, Ticketmaster acquired Tick Tack Ticket, a company founded in Barcelona in 1995 and a leader in computerized box office management and advance ticket sales. Since 2006, the company has managed the sale and distribution of tickets for notable concerts and festivals nationally and internationally including Bruce Springsteen, Madonna, U2, The Rolling Stones, Bon Jovi, Metallica, The Police, Sónar Festival, Benicàssim Festival and many others. In 2012 Ticketmaster and ServiCaixa, the two leaders in ticket sales nationwide, merged to offer the best and most comprehensive entertainment range in the sector. For more information: http://www.ticketmaster.es