Avaya Hits the Gameday Experience ‘out of the park’ at Citi Field, home of the NY Mets

Lauded as one of the top 100 venues in sports by Business Insider, Avaya has deployed 21st-Century technology and solutions at Citi Field in order to hit the gameday experience out of the park. Serving as the home ballpark to Major League Baseball’s New York Mets, Citi Field is deploying a modern networking infrastructure to provide a more connected experience for fans and operations alike.  


Experience is everything when it comes to sports. Citi Field is known for delivering unprecedented amenities and comfort for Mets fans, sports fans and visitors to the New York metropolitan area, where a modern, mobile-first experience is expected. All new technology will be running on 100% Avaya data core, upgraded in the last year, providing a flexible solution for managing networks that power customer, team, and fan engagement

An integral part of any gameday experience, before, during, and after, is the seamless purchase, delivery and management of tickets. A fan’s journey  begins with the ticketing experience, and the New York Mets ticketing operations department is implementing Avaya Aura, advanced unified communications and contact center solutions that are a step towards delivering an enhanced communications experience all the way from staff and vendors to the fans themselves. These types of fan engagement touchpoints enable stadium operations to optimize ticketing, scale communications, and increase awareness, while driving toward sellouts and building fan loyalty. 

Evidenced by the ongoing, existing relationship, the Mets continue to invest and trust Avaya as their technology partner for immediate and long-term benefits. All executives now have integrated, enterprise-wide voice, video, data, and web communications to manage their mobility and conference needs. Think of it as a smart stadium experience.

Citi Field sees upwards of 3 million+ visitors per year with a 41,922 person capacity for 81 home games each year. Other activities take place at the ballpark including entertainment shows and sporting events like college baseball, soccer and cricket, concerts with headliners like Beyonce, as well as private events.

The entire facility spans 1.2 million square feet and includes 54 luxury suites, an expanded Fan Fest family entertainment area, the Porsche Grill restaurant with field-view seating, an interactive Mets Hall of Fame and museum experience, and state-of-the-art video boards and sound system. All of these ‘in the ballpark’ components are wrapped up in Avaya’s secure, extendable networking environment.

Citi Field broke ground on November 13, 2006 and opened in 2009, and with any growing ballpark you will experience changing requirements to keep up with demands for smart stadiums of the future. Avaya and the Citi Field team know they’re better together, and together they will drive better experiences for today’s modern fan and tomorrow’s technologies.