State and Local Government

Create a More Secure Future for Your Community and Jurisdiction With Advanced Communications and Collaboration Solutions

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U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Avaya Emergency Communication Solutions


With budgets down and demand for services up, you can deliver innovation and enhanced security, and overcome increasing productivity and security challenges, with cost-effective communications solutions.

  • Improve emergency responses with Next Generation 9-1-1 solutions capable of adding additional context to the location of a caller by enabling multichannel communications.
  • Enhance your quality of service with streamlined emergency interaction center solutions—so you can identify and resolve citizens' issues quickly and efficiently.
  • Increase staff productivity with personal and group unified communications from any device—for collaboration on and off site.

1. Public Safety: Next-Generation 9-1-1

Enable call takers to work from dispersed locations, share services with neighboring jurisdictions, and track and record all communications—easily and seamlessly.

2. Multichannel Emergency Interaction Center

Offer fast, flexible communications options via phone, email, and the web.

3. Streamline Processes to Better Serve Constituents

Achieve higher levels of citizen satisfaction and public safety by embedding communications into government operations processes.

Next Generation 9-1-1 Solutions
Emergency Communications Solutions from Avaya

Improved Response Quality and Reduce Response Times for Residents

When an emergency arises—whether it affects a single home or your entire jurisdiction—you can be prepared to respond quickly, efficiently, and reliably. Next-Generation multichannel 9-1-1 solutions can help citizens connect with the right dispatchers via mobile phone or IM, and enable call takers to obtain critical information and collaborate on response plans.

Emergency Checklist: Reliability, Speed, Effectiveness

State and local jurisdictions must be prepared to respond to all kinds of emergencies, from traffic accidents to home break-ins to weather-related evacuations. These situations can also lead to spikes in incoming calls for public safety answering points (PSAPs). Let communications-enabled government safety solutions, including automatic outbound notifications and Next Generation 9-1-1 services, help you maintain a safe, secure community and keep everyone informed.

Avaya Government Solutions for Communications
Public Safety Unified Communications Solutions

Streamline Citizen Services with Enhanced Service and Quality

Exceptional service means being responsive and resolving inquiries quickly and completely. You can simplify complex communications, improve efficiencies, foster better constituent and employee collaboration, and achieve higher levels of satisfaction and public safety with Avaya's unified communications solutions.

Procurement Information

Contracts, grants, and funding solutions can assist public sector entities with the government procurement process for Avaya products and services. State Procurement Schedules for individual states are listed on Resources above. This information is provided as a convenience or as required by a state’s contract.

In addition, under the Cooperative Purchasing Program, certain state and local government entities can purchase Avaya offerings awarded under the Avaya Federal Solutions Inc GSA IT Schedule.

Avaya Federal Solutions State Procurement Schedules

Connect, Collaborate, and Operate More Cost Effectively

Help residents and government staff connect and communicate with flexible and powerful mobile, video, and contact center solutions.

When Critical Events Occur, Seconds Count: Avaya Notification Solution

Get the word out fast when disaster strikes. Send automatic alerts to the right responders and notify residents of emergencies—from road closures to evacuation orders.

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Manage Complexity with Flexibility in the Contact Center

When residents call with questions or requests, flexible, cost-effective contact center solutions can help your staff increase satisfaction with speed and reliability.

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Better, Faster Service: Constituent Experience Management

Your citizens expect fast responses and access to multiple communications options. Avaya connects your people, processes, and resources to strengthen community relationships.

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On-the-Go Collaboration: Mobility

Whether in the field or on the road, mobile staff from agency heads to maintenance personnel need to locate people, share information, and make decisions—quickly and easily.

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Face-to-face meetings at the touch of a keyboard or mobile device. Save time and money with advanced video collaboration solutions.


How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000