Small Business

Avaya has the right communications capabilities for every small business—whether you have five employees or 50 or more. With AvayaLive™ Connect or Avaya IP Office, you’ll equip your small office with communications that improve collaboration and productivity, enhance customer service, and lower costs. Your Avaya small business solution is simple to use and manage, and grows cost-effectively as your business grows.

Small businesses, from five to 250 employees, need communications that deliver superior responsiveness and customer service, help grow revenue, keep costs in check, and expand cost-effectively as business grows. They need a solution that’s full featured, easy to implement, simple to use, and scalable.

Below, explore some common business needs companies are facing—and how Avaya can help.

A small business staff works just about anywhere—in the office, at a kitchen counter, in an airline seat. Regardless of whether they’re in or out of the office, employees need to stay highly productive and available, able to be easily reached by customers and colleagues. Your team has to make and communicate decisions quickly, so employees need access to critical information delivered on whatever device is at hand. Enabling full collaboration, wherever people happen to be working, is critical to maintaining a competitive edge.

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Small businesses need the ability to differentiate themselves from competitors—whether those competitors are large enterprises or other small businesses. Improving the way employees respond to and handle customers helps tremendously. When customers find it’s slow or difficult to reach a vendor, frustration increases, which can adversely impact customer acquisition, retention, and revenue generation.

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Small businesses are always looking for ways to keep costs in check, while at the same time enabling their employees to be as productive and responsive to customers as possible. Sophisticated communications can come with a high price tag, as well as complex and time-consuming system management requirements. Small businesses need cost-effective solutions that enable mobile and office employees to stay connected, so information sharing and decision making can move faster.

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See how other organizations have successfully used this solution.