Hotels and Lodging

Delivering a Personalized Guest Experience: Keep Guests and Staff Connected With Integrated Communications Technology

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U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Overview

ENGAGE YOUR GUESTS. IMPROVE YOUR STAFF EFFICIENCY. INCREASE YOUR REVENUE.

  • Attract and retain guests. Differentiate your brand and increase customer loyalty by creating memorable guest experiences.
  • Increase revenue. Add value to your property and improve occupancy rates with mobile access to VIP-level amenities and business collaboration tools for guests.
  • Improve performance. Enhance productivity, efficiency, and customer service with mobile collaboration tools that keep guests and staff connected.
  • Reduce costs. Integrate existing systems, consolidate multiple properties, and shrink staffing needs with easily scalable solutions.

1. What Guests Want: BYOD and Mobility

When your hotel guests want the freedom to work and play on their mobile devices anytime, anywhere, Avaya helps you keep them connected.

2. Personal Attention

When your guests need more towels or restaurant reservations, Avaya’s smartphone-based  guest app can speed your responses and improve their experiences.

3. Always On Access

When your guests want Internet connectivity to in-room entertainment, Avaya solutions help give them what they want, and keep them coming back for more.

Integrated Communications for Hotel Guest Experience BYOD and Mobility
Improve Hotel Guest Experience with Avaya

Deliver a Connected Experience at Every Stage of the Guest Life Cycle

Whether you provide basic lodging or luxury accommodations, increasing occupancy and revenue and decreasing costs are key elements for your success. Avaya's connectivity and communications solutions will help you provide your guests with an enjoyable, memorable experience from the time they begin to plan their trip until long after they check out, and when they return again and again. You'll see the results in your bottom line.

Avaya Solutions

Give your guests the personalized experience of a lifetime—every time.

Avaya Guest Assist

Customer service is a top priority for every business. In the hospitality industry, however, it’s not just superior service that matters, it’s creating a memorable customer experience that makes you stand out in the marketplace. Every guest touch point is an opportunity to drive customer loyalty by creating memorable experiences with Avaya's tablet- and smartphone-based hospitality applications.

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Avaya Aura® Platform and Avaya IP Office

If you manage one or more large hotels or midsize properties, the Avaya Aura® communications platform for unified communications (UC), on-demand collaboration, and powerful customer service and contact center capabilities is the perfect solution. For properties with fewer than 1,000 rooms, Avaya IP Office provides the most cost-effective solution in the industry for your telephony needs.

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Customer Experience Management Solutions

How your front desk and contact center staff manage guest communications can make the difference between loyal customers and missed opportunities. Avaya offers integrated, multichannel solutions supporting both inbound and outbound customer interactions over media such as voice, IM, email, social, Web chat, and more for both automated and agent-assisted interactions.

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Data Networking Solutions

Choosing Avaya for your hotel’s voice systems is a decision to provide one of the highest-quality, highest-availability voice communications available. Why not extend those capabilities by deploying them on Avaya data networks? Hoteliers around the world are discovering the advantages of Avaya data solutions, including both cost and performance improvements. Avaya can help you reduce capital expenditures, maintenance and upgrade costs, and even energy consumption and your hotel's carbon footprint.

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AVAYA PROFESSIONAL SERVICES

Avaya can integrate and customize your communications solutions to meet the unique needs of your properties.

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How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000