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Home Agent

Supports virtual contact centers and helps reduce agent turnover.

Home Agent lets contact center agents work from home, remote offices, or anyplace with an Internet connection. This unified communications solution supports both flexible work arrangements and virtual contact centers, giving businesses maximum freedom in the way they recruit and deploy their agents.

The solution consists of an Avaya one-X Agent® or IP Agent softphone at the employee’s desktop, driven by Call Center software running on the Avaya Aura™ Communication Manager system. When connected this way, home agents appear transparently to reporting software, wallboards, workforce management software, and other performance solutions.

This high level of integration allows businesses to get the contact center capacity they need, while still having the flexibility to recruit agents as needed, from virtually anywhere, without paying for the cost of additional office space.

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Avaya a Leader in 2011 Gartner Contact Center Magic Quadrant

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Home Agent Solutions Brief

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Genworth Financial, Inc. Case Study

CPS Energy Case Study

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Email This Page to a Colleague

Home Agent

Supports virtual contact centers and helps reduce agent turnover.

Avaya a Leader in 2011 Gartner Contact Center Magic Quadrant

Featured Resources

BROCHURES

CASE STUDIES

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