Contact Center for Midmarket

Avaya Innovation for Midsize Business Solutions

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U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Overview

THE MULTICHANNEL DIFFERENCE: INTERACT THE WAY YOUR CUSTOMERS CHOOSE

Build superior customer experiences one great interaction at a time. Your customers decide how they communicate with you. Support their choices with a blended multichannel contact center solution, built on the proven Avaya IP Office™ Platform. Enable seamless conversations even when your customers move between channels—including voice, email, chat, and more.

1. Meet Customers Where They Are

Support multiple channels of communication—voice, email, chat, text, and fax—so you’re always available where your customers want you to be, when they want you to be there, and accessible on their terms.

2. The Right Agent, the First Time

Use skills-based routing to put your customer in touch with the right agent the first time—an agent with the right skills, with access to complete information, and the flexibility to move seamlessly between channels.

3. Optimized for Use with the Avaya IP Office™ Platform

Deploy a contact center designed for midsize businesses—part of a complete communications solution—that is powerful, yet easy to set up, manage, and maintain.

Midmarket Collaboration for Dummies

In iconic Dummies-book style, this guide explores market business trends in collaboration and engagement, how making it faster and easier for people to connect can drive productivity and strategic advantage, and how to solve the networking and security challenges faced every day by midmarket businesses.

READ THE WHITE PAPER

IP OFFICE SUPPORT SERVICES

Designed for organizations using Avaya IP Office, our support services provide remote technical support and upgrade licenses for major IP Office software releases.

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How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000