Professional Services



Advanced communications offer great opportunities to conduct business in new ways. Expanded functionality and availability help your employees be more productive, provide your customers with new and exceptional service options, and deliver operational efficiencies. Use communications technology and applications effectively to drive productivity and growth in your organization, while mitigating your risk and reducing TCO for communications solutions.

Gaining the benefits of new technologies is not without challenges. You need to keep costs low, ensure that solutions are supporting business goals, and innovate with as little disruption as possible—all while trying to integrate legacy applications and upgrade disparate platforms.

Avaya Professional Services can help you transform your business with communications services ranging from initial planning and design consulting, to seamless implementation, to integration and ongoing optimization.

Your business environment continues to evolve and drives the need to regularly tune and adjust your network and applications. Many of our communications consulting services are available as either a single, one-time engagement or as part of our Continuous Performance Services, where a service subscription gives you repeated, periodic access to professional analysis and guidance. No matter which you choose, Avaya helps ensure your business gets the most out of your communications investment.
Avaya Professional Services -  Communication Collaboration


Services To Accelerate Your ROI
Enable, optimize, and innovate using new capabilities or what’s already in place.

People You Can Count On
1,500 Avaya specialists, more than 1,000 industry certifications, more than 2,000 projects completed each month.

Coverage Where You Need It
A global services ecosystem of employees and partners in 37 countries.

Avaya Professional Services

See how Avaya Professional Services uses Enablement, Optimization, and Innovation Services to help companies get the most out of their real-time communications solutions,  helping them achieve business strategies.
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Continuous Performance Services

Avaya Continuous Performance Services are a new and highly flexible way to help ensure that your communication assets deliver peak performance and maximum ROI, Avaya Continuous Performance Services are ideal for businesses that want optimized performance assurance on an on-going basis.
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Beyond trunking: The next wave of SIP transformation

Explore how SIP trunking can help organizations ride the next wave of SIP transformation: improving collaboration and enhancing customer experience through full integration of voice, video and data communications
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Seven Trends Driving Effectiveness in the Contact Center

Explore key trends that are transforming contact centers, aligning services to changing consumer expectations. Gain insights on how contact centers can contribute more effectively to revenue growth and bottom-line profits. New call center models can deliver on long-anticipated transformation goals—goals that can move a contact center from cost center to profit center.
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Explore Professional Services