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Operations Services
Insights from Avaya
Get guidance on deploying and managing ever-evolving communications.
Taking a New Approach to Outsourcing
Get custom, flexible and scalable solutions to manage enterprise communications.
How Much Can You Save Over the Next 3 Years?
More efficient communications operations lead to better performance and decreased costs.
Explore Offers:
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In the US and Canada:
1-866-GO-AVAYA
prompt 2
All Other Locations:
+1-908-953-6000
It’s a common, yet daunting, challenge: You must rely on existing and aging infrastructure to keep business running, while also adopting new technologies—including the latest cloud and mobile applications.
By delivering expertise and resources to manage part or all of your communications infrastructure and applications, Avaya Operations Services help businesses:
- Accelerate implementation of new functionality and applications
- Migrate to an OPEX financial arrangement with no upfront costs
- Reduce TCO, typically by 15%-20%
- Improve communications performance
- Mitigate operational risks
Supported by 700+ Avaya Managed Services experts and nine global network operating centers, Avaya Managed Services are designed to meet your needs:
- Communications Managed Services provide managed services for unified communications, contact centers, data, and video.
- Communications Outsourcing Solutions have the processes, resources, and capabilities to address custom needs. Rely on Communications Outsourcing to manage existing infrastructure as well as to plan and facilitate a technology transformation, including Avaya Private Cloud solutions.
Our solutions feature strict Service Level Agreements (SLAs) with financial remediation. Our industry-leading service delivery organization, backed by our ground-breaking management platform, enables Avaya to manage communications infrastructures of any age, with products and applications from any vendors, and in any geographic location. We currently manage communications for more than 500 clients, including nearly 3 million voice ports, more than 1 million Ethernet ports, 285,000 contact center agents, and 800+ video rooms and devices.
Five Traits of a World Class Managed Services Provider
This Avaya white paper explains what to look for when selecting a Managed Services Provider to meet your company’s specific needs and expectations.
Avaya Operations Services
Enterprises strive to optimize communications applications while protecting investments. Avaya, in conjunction with our partners, provides comprehensive business solutions that address these challenges.
Avaya Operations Services for Unified Communications
Avaya offers flexible options for managed services. Built on the principles of co-management and out-tasking, Avaya solutions provide a balance between end-to-end business process outsourcing and self-management strategies.
Communications Services: Challenging the Status Quo
Review the Avaya vision for the future of support and
management of communications environments, as well as our path to get there.
management of communications environments, as well as our path to get there.
Hosted Contact Center and Automatic Call Distribution
Migrate seamlessly to an IP contact center. Avaya’s solution lets you pay and scale as you go. Our Hosted Contact Center and Hosted ACD solutions offer bundled, value-added packages, priced on a per-agent, per-month basis.
Avaya Managed Services for Video Solutions
Gain Avaya knowledge and expertise to deliver a predictable, high-quality video experience. Our fully customizable offer provides the flexibility to tailor a solution that fits your budget and needs.
Telepresence—Business Benefits and the Sustainable Environment
Avaya Telepresence is a complete managed service solution focused on end-user satisfaction and tailored to your needs. Avaya offers pre-packaged or fully turnkey services including proactive monitoring, conference setup, and real time support.
Telepresence: Reducing the Impact of Business Travel
Explore the quality and value of Avaya telepresence and management solutions that can help you minimize travel expenses.
