Support Advantage

24x7 Proactive Remote Network Monitoring, Diagnostics, and Resolution

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Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Avaya Support Advantage for Enterprise Solutions 24 x 7 Support

Vigilant Support for Your Enterprise Communications Solutions

  • Achieve maximum performance and uptime of your communications networkincluding proactive prevention and rapid resolution of problems, and continual optimization.
  • Protect your Avaya communications solutions with our award-winning, globally available support. Choose our Support Advantage Preferred package for:
    • 24x7 remote technical support
    • Access to the Avaya Support web site for updates and fixes
    • Secure Access Link Gateway software to enable Avaya remote support
    • Monitoring and proactive issue resolution that’s five times faster with Avaya EXPERT SystemsSM
    • Avaya Diagnostic Server with SLA Mon™ technology, providing unprecedented network visibility
    • Multi-vendor collaborative support to help speed diagnosis of issues in mixed environments
    • Proactive alert of network issues (PSTN and IP)
    • Response time service level objectives—15 minutes via the web
    • Global license portability for simple and automated movement of licenses
    • Avaya Secure Access Link Policy Server for increased security and ease of managing authentication policies

Unprecedented Network Visibility

Increase the productivity and satisfaction of your IT staff and end users with a customer-controlled, patented diagnostic tool, the Avaya Diagnostic Server. Save hours setting up complex equipment and resolve network-related issues using a local interface at your own computer. Prevent issues by analyzing network history and optimizing network performance. With patented technologies—including smart agents embedded in Avaya products—this tool provides historical network analysis to help you proactively solve network issues faster than ever before. This can lead to fewer escalations and less time spent tracking the causes of outages.

Advance Parts Replacement and Onsite Support

Advance Parts Replacement covers specific Avaya products and is available with next business day and two four-hour delivery time options. This feature provides you with certified Avaya parts, helping you avoid having to stock your own parts inventory.

With Onsite Support, which includes Advance Parts Replacement, Avaya dispatches technical resources to your location when needed. We replace defective parts, except terminals. This feature gives you additional support coverage and access to Avaya expertise when you need it most. You avoid having to maintain and train in-house expertise for Avaya products.

Add Terminal Replacement to either Onsite Support or Parts Replacement for next-business-day delivery of replacement terminals.

Avaya Parts Replacement and Onsite Support

Stay Current with Upgrade Advantage

Protect your communications investment. Reduce the risk of outages and performance issues when you receive major software upgrades on a subscription basis. Get upgrades as they become available during your contract term. Upgrade Advantage is the most economical way to stay competitive while avoiding outages.



Maximize your network uptime and performance by selecting support service levels that match your business needs.


How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000