Software Support and Hardware Maintenance
Protect your Avaya investments with competitively priced, global, standardized support services designed to give your business maximum flexibility.
Software Support and Software Support Plus Upgrades provide 24/7 remote technical support; access to software services packs, patches, and minor releases; and access to the Avaya InSite Knowledge Base of in-depth technical diagnostic articles and troubleshooting tips. Software Support Plus Upgrades also allows access to major communications software upgrades that provide substantial investment protection.
Communications Hardware Maintenance can include:
- Remote technical support for hardware
- Access to firmware patches and service packs
- EXPERT SystemsSM Diagnostic Tools: monitoring, diagnostics, and resolution
- Access to HealthCheck reports
- Parts replacement
- Onsite support on designated offers