Social Media Services

Stay in Touch and Connected with Customers by Moving Social Media into the Contact Center

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U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Overview
Avaya Social Media Services

ALMOST TWO THIRDS OF U.S. BUSINESSES MONITOR WHAT CUSTOMERS SAY ABOUT THEM ON SOCIAL NETWORKS. ARE YOU TRACKING THE BUZZ?

Improve customer engagements and scale your social media contact center operations. Measure brand health, optimize marketing effectiveness, manage promotional campaigns, and measure the impact of social media on your contact center operational efficiency.

Tap into expert contact center application consultants and an experienced technical delivery team to plan, design, implement, and integrate solutions into your contact center and lab environments. To get the most from your new social media capabilities, work with Avaya consultants to develop and tune new applications for your contact center, including operational planning analysis and design expertise.

Align Social Media Strategy with Contact Center

Establishing Your Social Media Strategy

Devise an effective strategy and roadmap for taking advantage of social media opportunities in your contact center. Developing an approach that aligns with and reinforces your social media plans and social customer service is of upmost importance. And aligning your stakeholders around a common understanding of your social media opportunities helps assure ongoing success.

Developing Your Operational Plan

Your custom operational plan defines the people, processes and technology tools for bringing social media into your contact center. Major outcomes include a user adoption program for the contact center to facilitate interaction between your contact center, giving marketing and other teams social media responsibilities, and developing policies and guidelines that are consistent with your contact center governance structure.

Develop Operational Plan for Social Media in the Contact Center
Social Customer Service from Avaya

Putting Social Media to Work

Integrate filtering technology into your Avaya contact center environment so you can extract actionable contacts from social media feeds based on your business needs. As your needs increase and become more sophisticated, you can optimize the business rules. And as more customers use social media as a contact channel, you will be able to quickly and effectively respond to their needs.

EXPLORE AVAYA PRODUCTS

AVAYA PROFESSIONAL SERVICES

Make cost-effective communications investments, and use communications to advance business goals, drive productivity, and sustain growth.

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How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000